Baker Roofing Company

Operations Manager - Service Electrical

Baker Roofing Company • $75K — $95K *
Ankeny, IA 50023In-Person
Technical Services
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical Engineering or 10+ years of relevant experience
  • Deep knowledge of electrical systems and troubleshooting
  • Strong project management capabilities
  • Exceptional leadership and team management skills
  • Effective communication and interpersonal abilities
  • Proficient in estimating project bids and service contracts

Responsibilities

  • Model professionalism and technical competence for team members
  • Manage electrical service staff and conduct performance reviews
  • Partner with Project Managers to estimate and execute project bids
  • Collaborate with Team Leaders on training needs for staff
  • Assist in hiring new electrical service technicians
  • Handle customer feedback and ensure satisfaction
  • Monitor service workload for preventive maintenance inspections

Benefits

  • Standard working hours of Monday to Friday, 7 a.m. to 4 p.m.
  • Opportunity for professional growth and skill development
  • Engagement in a collaborative team environment
  • Access to resources for ongoing employee training
  • Strong community involvement and relationships with local unions
Full Job Description
PURPOSE

The Service Electrical Operations Manager is responsible for effectively overseeing the technical capabilities and performance of the electrical service technicians to meet customer needs and drive profitability. This role ensures that sufficient labor resources are available to handle the workload, maintains a broad understanding of all ongoing projects to ensure completion and upholds the company's "Client for Life" philosophy with both existing and new clients. Performs related work as required.

The hours for this position are Monday - Friday, 7 a.m. to 4 p.m.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.
  • Model professionalism for team members in areas of work habits, appearance, technical competence, performance standards, and customer relations.
  • Work with electrical service team members to uphold working rules, company policies, and safety procedures.
  • Manage electrical service staff by setting goals, monitoring performance and conducting annual performance reviews for technicians and team leaders to ensure compliance with company policies and that customers' needs are met in a timely and quality manner.
  • Small Projects: Partner with Project Managers and Account Executives to accurately estimate project bids, review and delivery schedules and conduct job site visits needed to complete quotes.
  • Estimate and execute small repair quotes and provide written quotations to the customers for approval when appropriate.
  • Electrical Service Contracts: Work with Account Executives to review service contract quotes, ensuring accuracy in labor hours, scope and delivery, while maintain a clear understanding the customer's systems and requirements.
  • Collaborate with Team Leaders to identify training needs for service apprentices and journeymen to strengthen knowledge of electrical systems and troubleshooting procedures.
  • Support Team Leaders in coordinating additional training offered by location unions, supplies or internal resources. (LUs, suppliers, in-house, etc.)
  • Interface with all service technicians to assist in resolving difficult or complex issues, visiting customer sites and engaging outside vendors as needed to solve customer problems.
  • Perform initial interview and assist with the hiring process for all new service electricians.
  • Monitor electrical service workload to assure adequate labor for preventive maintenance inspections is available, assist with budgeting and contribute to the workforce forecasting process department.
  • Handle all customer feedback, both complaints and compliments by:
    • Investigating full circumstances of each call.
    • Confirming whether Baker Group delivered on commitments or what was reasonably practicable.
    • Determining if credits are warranted, addressing technician performance issues when applicable.
    • Ensuring customer satisfaction whenever possible.
    • Identifying lessons learned and communicating improvements to team.
  • Visit Baker Group electrical customers to ensure Baker Group service standards are being met and the customer's best interests are kept in mind
  • Provide technical support to Account Executives and Project Managers regarding start-up repair maintenance and service procedures for new or existing equipment.
  • Act as a communication link between service and the electrical BU to align labor and client needs.
  • Review and approve all purchase orders for service tool replacement and repair, keeping in mind the overall department and per technician budget .
  • Prepare for and lead monthly Team Leader meetings to ensure consistent communication across teams.
  • Participate in quarterly field meetings to communicate electrical service goals, needs, and safety initiatives.
  • Maintain positive working relationships with Local Union Leadership and Director of Apprenticeship programs.
  • Review all service work orders across skill levels to verify timely completion and follow up on any delinquent open Work Orders to rectify with other business units.
  • Audit customer billings for scope of work and accuracy prior to final invoicing.
  • Ensure accurate daily time and equipment reporting


MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
  • Bachelor's degree in Electrical Engineering or at least 10+ years of experience directly related to duties and responsibilities specified.


MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
  • Ability to quickly identify issues and implement effective, lasting solutions
  • Adjusts to change and clearly communicates across teams and clients
  • Proven ability to set clear expectations, lead by example and takes ownership of results.
  • Works effectively across departments to align shared goals.
  • Demonstrates honesty, integrity and consistent ethical behavior.


ENVIRONMENTAL ADAPTABILITY
  • The working hours for his role are Monday through Friday 7am - 4pm
  • Prolonged periods of sitting at a desk working on a computer
  • Must be able to lift 25 pounds occasionally
  • Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs
  • Occasional exposure to variety of temperature and weather conditions


EQUIPMENT/TOOLS
  • Laptop computer

About Baker Roofing Company

Baker Roofing Company is a commercial and residential roofing contractor that was founded in 1915. The company is headquartered in Raleigh, North Carolina and has over 20 locations throughout the United States. Baker Roofing Company provides a wide range of roofing services, including new roof installation, roof repair, and roof maintenance. The company also offers other construction services, such as siding installation, window replacement, and gutter installation. Baker Roofing Company has worked on a variety of high-profile projects, including the North Carolina State Capitol building and the Duke Energy Center for the Performing Arts.
Learn more about Baker Roofing Company
Size
1,500 employees
Industry
Real Estate & Construction
Net Income
$10 million
5 Year Trend
+20%
Revenue
$200 million
* Ladders Estimates

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