Google

Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

Google$141K — $205K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
  • Master's or PhD in relevant field (preferred).
  • Experience with machine learning (preferred).
  • Proficiency in SQL and programming/scripting languages (e.g., Python) (preferred).
  • Strong communication and presentation skills with cross-functional influence ability (preferred).
  • Excellent problem-solving and critical thinking skills (preferred).

Responsibilities

  • Lead complex, multi-stakeholder projects to enhance abuse detection and mitigate user harm.
  • Strengthen partnerships with executive stakeholders across Trust and Safety and cross-functional teams.
  • Enhance workflows and operational processes using process knowledge.
  • Develop deep policy knowledge to improve enforcement operations.
  • Communicate complex policy concepts effectively to executive audiences.

Benefits

  • Health, dental, vision, life, disability insurance.
  • Retirement benefits: 401(k) with company match.
  • Paid time off: 20 days of vacation per year, accruing 6.15 hours per pay period for the first five years.
  • Sick time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance.
  • Maternity leave: 28-30 weeks.
  • Baby bonding leave: 18 weeks.
  • Holidays: 13 paid days per year.
Full Job Description
info_outline
X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Preferred qualifications:
  • Master's or PhD in relevant field.
  • Education in, or experience with, machine learning.
  • Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
  • Experience in building scaled operations, efficient workflow design and process documentation in a Trust and Safety environment.
  • Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.


About the job

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Sensitive Verticals Google Play Trust and Safety (T&S) team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Google Play and Android.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) 15% bonus target equity benefits

Responsibilities
  • Lead complex projects involving multiple-stakeholders and improve abuse detection systems and mitigate user harm.
  • Drive alignment and strengthen partnership with executive stakeholders across T&S and other cross-functional teams such as Product, Engineering, Business Development and Legal.
  • Demonstrate core process knowledge to improve workflows and operational workstreams.
  • Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations.
  • Articulate complex policy concepts, delivering persuasive communications for executive audiences.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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