Solera Holdings

Operations Manager Project Management Select

Solera Holdings • $90K — $110K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of claims experience in insurance or relevant leadership roles in adjacent fields.
  • Experience in high-end property sectors such as interior design or fine arts, or equivalent educational background.
  • Strong customer service and communication skills.
  • Top-notch organizational abilities and attention to detail.
  • In-depth knowledge of insurance policies and claims practices.

Responsibilities

  • Lead a team of 8+ Project Managers to meet performance metrics.
  • Provide regular feedback and recognition to team members on performance.
  • Manage team goals around Quality, Cycle time & Accuracy for Field Operations.
  • Monitor capacity and objectives, ensuring team alignment and effectiveness.
  • Train and onboard new Project Managers effectively.
  • Exemplify professionalism in communications and team interactions.
  • Assess claims situations to develop customer-centered service approaches.

Benefits

  • Comprehensive training programs for career development.
  • Opportunities for professional recognition and advancement within the company.
  • Access to resources and tools for effective team management.
  • Supportive work culture focused on feedback and performance.
  • Engagement with high-net-worth clients in a dynamic environment.
Full Job Description
Field Manager - Comprehensive Project Management Team

Responsibilities:
  • The Field Manager of the Comprehensive Project Management Team will lead a team of (8 +) Comprehensive Project Manager members to achieve defined performance metrics.
  • Knowledge in the insurance industry and/or collectible genres, as evidenced by education and career experience in a field such as insurance, interior design, art conservation, exhibition or curatorship, antiques, couture fashion or other fine articles of personal property.
  • This person must be extremely detail-oriented and possess excellent problem solving and leadership skills.
  • Provide team members with regular recognition and feedback based on performance metrics
  • Manage the team to achieve Field Operations success metrics of Quality, Cycle time & Accuracy
  • Monitor capacity, cycle time, goals and objectives for the team
  • Oversee, train and support the onboarding of new Project Managers
  • The successful candidate will exemplify professionalism, have excellent communication skills, strong organizational skills and familiarity with the high-net-worth realm of claims.


Qualifications:
  • 5+ years of claims experience in the insurance industry or relevant leadership work in adjacent fields.
  • Experience working in the insurance industry or around a high-end property industry such as interior design, fine arts, antiques, high end furniture, fine textiles and rugs, and designer or couture closing and/or equivalent education in the relevant areas.
  • Excellent customer service skills.
  • Top of the line organizational skills.
  • Strong attention to detail, with knowledge of insurance policies and claims practices.
  • Extremely detail and execution oriented with problem solving and leadership skills.
  • Professional customer service focused demeanor and excellent communication skills.
  • Ability to manage day-to-day operations of a team of remote employees based within your region.
  • Ability to assess a claim situation and define a services approach which meets the needs of the customer.
  • Excellent written and verbal communication skills.
  • Bachelor's degree required.


It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

About Solera Holdings

Solera Holdings, Inc. is a global leader in risk and asset management data and software solutions for the automotive and insurance industries. The company was founded in 2005 and is headquartered in Irving, Texas. Solera's solutions are used by more than 235,000 customers in over 90 countries, and the company has over 6,600 employees worldwide. Solera's products and services include vehicle valuation and identification, collision repair and claims management, and risk and asset management software. The company is committed to using data and technology to improve the efficiency and accuracy of the automotive and insurance industries.
Learn more about Solera Holdings
Size
6,600 employees
Industry
Consumer Technology
Founded
2015
* Ladders Estimates

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