Job DescriptionInspire, excel and grow with us Are you passionate about creating exceptional user experiences, driving platform adoption, and leading teams that turn feedback into meaningful change? U.S. Bank is seeking a collaborative and strategic leader to serve as our
Operations Manager - Product Integration & User Adoption and help maximize the impact of the ARES platform across the organization.
Why This Role MattersThe ARES platform is a critical business capability, and this team serves as the bridge between users and platform teams. As the leader of User Experience & Platform Readiness, you'll oversee the people, processes, and insights that ensure platform quality, adoption, operational readiness, and user satisfaction. You'll have a direct impact on how users experience ARES while influencing future enhancements and platform strategy.
What You'll Do- Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring.
- Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements.
- Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives.
- Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience.
- Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery.
- Foster a culture of collaboration, accountability, innovation, and operational excellence.
What Makes This Opportunity Exciting?• Lead a growing, highly visible team that directly influences platform success.
• Partner with cross-functional leaders across Product, Technology, Operations, and Business Analysis.
• Drive meaningful improvements based on real user feedback and measurable outcomes.
• Shape the future experience of the ARES platform and help scale adoption across the organization.
What Success Looks LikeIn this role, you'll build a highly engaged team that becomes a trusted source of insight across the organization. You'll create structure where needed, solve complex operational challenges, and establish measurable processes that improve platform health, user satisfaction, and business outcomes.
Location & Schedule- Minneapolis/St. Paul, MN or Milwaukee, WI
- Monday - Friday 8am-5pm CST
Basic Qualifications- Bachelor's degree in accounting or finance, or equivalent work experience
- Three to five years of experience in trust and securities operational functions
- Three to five years of management experience
Preferred Skills/Experience- Strong knowledge of trust and securities operations, products, systems, and services
- Experience leading teams focused on operational excellence, user support, training, testing, or process improvement
- Proven ability to analyze data, identify trends, and drive informed decision making
- Excellent relationship-building and stakeholder management skills
- Strong organizational, project management, and problem-solving abilities
- Experience leading through change and managing multiple priorities simultaneously
Location ExpectationsThis role requires working from a U.S. Bank location three (3) or more days per week.
Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
