Job DescriptionPosition Summary:The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.
Key Responsibilities:- Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
- Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
- Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
- Recruit, onboard, and train delivery contractors and support personnel.
- Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
- Resolve escalated delivery issues and customer complaints promptly and professionally.
- Collaborate with the corporate team to implement new policies, technologies, and process improvements.
- Maintain a culture of accountability, performance, and continuous improvement.
- Ensure compliance with DOT regulations and all applicable safety protocols.
Qualifications:- Bachelor's degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
- 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
- Proven ability to manage teams, contractors, and time-sensitive logistics.
- Strong analytical, organizational, and leadership skills.
- Proficient with logistics software, route planning tools, and Microsoft Office Suite.
- Excellent communication and conflict resolution skills.
- Familiarity with DOT and safety compliance regulations.
- Must have a valid driver license
Job Type: Full-timeBenefits:- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Salary Description
$79,000-$82,000/ Annually
