Operations Manager

What we're looking for:

We are seeking an experienced electronic security Operations Manager to join our fast-growing and dynamic team. This position will work directly with our Operations team, overseeing project managers, assistant project managers, programmers, and technicians.

What you'll be doing:

This position will have multiple roles ranging from: management of both project managers and technicians, attending project meetings & job walks, onsite technician support, project quality control, assisting in forecasting & billing processes, conducting WIP reviews regularly to ensure maximum billings and revenue, reconciling month end numbers, attending onsite meetings, and most importantly, representing NextGen Security as a valuable point of contact for our valued customers. Travel may be required for this position.

• Manage project managers and technicians, including conducting performance reviews and handling day-to-day needs
• Onsite support for technicians, project managers, and customers as needed
• Quality control for projects
• Attend large customer kick-off meetings and project calls to assist project managers
• Forecasting of projects with the project management team to ensure timely billings
• Subcontractor evaluation and oversight as needed
• Assist in recruiting and interview process for new hires
• Actively manage the mentoring program for entry level technicians

What you bring to the table:
• Bachelor's degree in business or related field (preferred but not required).
• 7+ years of experience within the security industry.
• 2+ years of experience with personnel management.
• Access Control System Vendor Certifications in Software House, Genetec, ProWatch and/or Lenel.
• Video Management System Vendor Certifications in Genetec, Avigilon, and/or Milestone.
• Strong organizational skills.
• Ability to manage others and drive their performance metrics.
• Superior problem solving and communication skills.
• Ability to process and apply new skills/concepts quickly.
• Work independently with minimal supervision.
• Strong attention to detail.
• Experience with Microsoft Office, Teams & Windows Operating Systems.
• Experience with Microsoft Project, Procore, and other project management & design products (preferred but not required)

What we bring to the table:

• An awesome, collaborative culture
• Compensation based upon background and experience.
• Full benefits package
• Vacation
• Vehicle allowance
• Cellphone allowance

Application Process

Please submit your resume, references and your requested salary range when applying for this position to [redacted].