Operations Manager

Nestle Operational Services Worldwide SA • $115K — $130K *

North York, ON M2J 0A2In-Person

Food & Beverages

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

5-8 years of technical or manufacturing experience, preferably in CPG product and process development.
Bachelor's degree in Engineering, Food Science, Business Administration, Economics, or related fields required.
Strong critical thinking and problem-solving abilities.
Excellent relationship-building skills for communication across levels and functions.
Proficient in SAP, Microsoft Excel, and PowerPoint; knowledge of financial and operational costing.

Responsibilities

Manage and maintain business relationships with Co-Manufacturing sites as the main contact for all aspects.
Ensure compliance with Nestlé Quality policies and operational procedures at contract manufacturing sites.
Drive innovation and growth through project ideation and execution with internal and external partners.
Lead cross-functional activities to meet project timelines and budgeting requirements.
Monitor performance metrics and implement continuous improvement plans for cost efficiency and quality adherence.

Benefits

Health and Dental benefits starting on day one of employment.
Company matched pension plan.
Flexible and hybrid work arrangements.
Access to training, development programs, and career growth opportunities.
Educational Assistance & Tuition Reimbursement for continuous learning and advancement.

Full Job Description

Position Snapshot

Business area: Operations Manager

Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid

What to Expect:

The primary purpose of this role is to manage business relationship and serve as the main point of contact for Co-Manufacturing sites including all technical, operational, commercial and financial aspects of a group of contract manufacturers, while also recognizing and driving opportunity for growth through innovation and renovation project ideation and execution. This role requires an entrepreneurial mindset with an ability to work collaboratively with the commercial/marketing side of the business in an ambiguous space; thinking creatively to explore new product portfolios and processes, discover new manufacturing capability and technology, and work in an accelerated manner that allows the company to continuously win with the consumer.

Role Requirements:

Responsible for business relationship and main point of contact for Co-Man sites (technical, operational, commercial and financial). Responsible for ensuring site adherence/compliance to all Contracts, Agreements and Co-Manufacturing Standard.
Manage all operational and technical aspects at a group of Contract manufacturing sites, including ensuring supply (planning through invoice), compliance with Nestlé Quality policies and procedures (example QA HACCP and GMP's), management of Nestlé product specific information (product specifications, material specifications, certifications, etc.), maintenance of SOP's and training.
Provide strong onsite support for managing operations as the main point of contact working directly with site leadership and Nestlé cross functional teams.
Ensure that a continuous improvement plan is in place to provide the lowest total delivered costs within the agreed to quality parameters.
Ensure proper startup of new products at facilities including all required production related documentation being complete and available to co-manufacturer, achieving agreed upon timelines and compliance with Nestlé requirements.
Ensure performance targets for assigned sites are being adhered to - including attainment, budgeting, costs (e.g. usage, PPV, tolling), savings targets, monthly variance reconciliation, consumer complaint reduction and first time right.
Serve as the primary point of contact and liaison between the co-manufacturer and key internal interfaces to drive innovation & renovation concepts and project execution.
Provide project leadership to coordinate cross-functional activities at contract manufacturer to ensure project is executed against timelines and budgets (PRO)
Have a professional curiosity and entrepreneurial mindset to drive innovation throughout product portfolios and manufacturing processes in contract manufacturing sites
Have a broad technical skillset and end-to-end understanding of manufacturing processes along with strong cross-functional relationships to leverage through project execution and outline business practices
Ensure all co-manufacturers are fully compliant with Nestlé requirements and contract manufacturing agreements
Foster relationships with existing contract manufacturers and be able to establish new working relationships when new contract manufacturers are brought into the network.

Key Outputs / Deliverables

Make or Buy:

SPOC internally and externally to ensures the right resources are gathered for Make-or-buy analysis.
Ensure that all projects outsourced to 3rd parties undergo an annual review with the relevant business, Procurement and Technical teams.
Make recommendations on optimal Manufacturing solution between Co-Manufacturers/Packers and Nestlé factories, for decision by the Technical Manager in consultation with the Category BEM, Supply Chain, Procurement and Finance Directors as appropriate.

Co-Manufacturing Strategy Management:

Develops and ensures Co-manufacturing strategy is aligned to the Business strategy and MBS ambitions. Leads the capability assessment process, including coordination of required assessments and audits.

Contract Management:

Accountable to ensure all Contracts are in place and relevant to the Business and Manufacturing strategy.

Supplier management:

Overall accountability for Operational Reviews. Ensuring the relevant Nestlé tools are utilized, appropriate KPIs, measures and mechanisms are in place to manage and continually improve site performance.

Exit/ Exception Management:

Align with the business and relevant stakeholders to agree on sites that are to be exited and the associated timelines. Support Procurement to ensure contractual obligations in the agreement are followed.

Financial stability:

Ensure that effective financial control is maintained for core Co-packers/manufacturers in line with Nestlé standards. Provide full, accurate and timely financial information to facilitate effective decision-making regarding raw materials, packaging materials, labor, and overall site performance.

Continuous Improvement:

Identify TDC opportunities and ensure delivery of annual Operational Excellence targets and proactively scan the market to understand capabilities /capacities / compliance of potential contract manufactures

Supply:

Accountability for Co-Manufacturer purchased raw materials, packaging materials, site capacity and capability to meet projected Nestlé Demand plans.

Innovation:

Lead Co-Manufacturing relationships to deliver innovative/renovative solutions. Focus on scouting co-mans opportunities to deliver business profitability and growth.

Preferred Skills:

Bachelor's degree in Engineering, Food Science, Business Administration, Economics or related fields required
Ability to prioritize and manage multiple demands & projects in an extremely fast paced, high pressure environment.
Proven ability to work autonomously/Self-motivated
Highly developed critical thinking and problem-solving skills
Drive issues to resolution
Strong verbal, written, and analytical skills
Ability to build relationships and communicate across multiple levels of organizations (internal &external to Nestlé). Need to be able to represent Nestlé as the single point of contact within the Co-Manufacturing sites, providing leadership and guidance across all aspects of the business.
Working knowledge of finance and operational costing
Knowledge of SAP, Microsoft Excel and PowerPoint
Broad technical skills and understanding with an End-to-End mindset in:
Manufacturing process and product interaction
Product development process and procedures
Material Handling
Finished Goods Management
Quality Assurance
Industrial Engineering/Operations Excellence/Loss analysis
Business Financial accumen
Commercial/Marketing understanding and/or experience
Professional curiosity to drive innovation throughout product portfolios. Ability to operate in an entrepreneurial space.
Know yourself - Understanding of your skills and abilities within the organization and strong existing relationships to leverage to drive business results.

Critical Experiences

5-8 years technical or manufacturing experience preferred
Preferred experience in CPG product, process or packaging development and/or commercialization
Preferred experience leading a cross-functional project team to bring a product to market
Travel required: approximately 50% (will vary depending on workload) to various Co-Manufacturing sites and corporate locations.

Benefits:

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment

Company matched pension plan
Vacation and personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Flexible and hybrid work arrangements

What you need to know:

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices.

This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices. This position is an existing vacancy

Compensation Range : $115,000 - $ 130,000

We will be considering applicants as they apply, so please don't delay in submitting your application.

About Nestle Operational Services Worldwide SA

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