Purpose of the role:MHIRJ's network of service centers, support offices and parts depots are positioned in important aviation hubs in the U.S. The
Operations Manager is responsible for the performance of all aircraft maintenance work packages, delivering on schedule and budget obligations for assigned aircraft, and serves as the primary point-of-contact for customers during the maintenance process.
Here are the daily responsibilities of an Operations Manager:- Work with your team to manage safety, quality, labor, and customer schedules.
- Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
- Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
- Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
- Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
- Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
- Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
- Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
- Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer.
Here is what is required to succeed:- A minimum of 5 years of experience working in an aircraft maintenance environment or substantial similar experience.
- A minimum of 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
- Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
- Working knowledge of aircraft maintenance inspection programs for jet aircraft.
- Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
- The ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team.
- Possess interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
- The customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
- Strong verbal and written communications skills.
- Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
- Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email, and web-based applications as well as operating systems (Empower MX and SAP) used to manage the maintenance work.
Preferred Qualifications:- A 4-year college degree
- An A&P license or otherwise appropriately certificated under FAR Part 65
- Working knowledge of SAP and Pivotal maintenance transactions.
- Working Knowledge with ISO/OHSAS management system and resources.
- Basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs.
Work Environment:- We put safety first and take pride in creating workspaces that invite collaboration and innovation.
- Our Service Centers are world-class, and our technicians work in climate-controlled hangars that are clean, comfortable, and promote safety.
- Position requires full-time presence at our Bridgeport, WV facility with on-site collaboration essential to role success
- Comprehensive medical, dental, vision and prescription coverage
- Flexible Spending and Health Savings Accounts
- Company paid life insurance and short-term disability
- Annual wellness incentives up to $750
- Employee assistance program
- 401K with 7% company match
- Annual bonus plan
- Paid vacation, sick time, and holidays
