The Operations Manager - Account Services oversees daily operations within Account Services, including New Accounts, Back Office Support, Legal Processes, and Retail support functions. This role ensures operational efficiency, regulatory compliance, and delivery of high-quality service to internal and external customers.
What you will be doing:- Manage and lead Account Services teams supporting New Accounts, Back Office Operations, and Legal Processing.
- Oversee account opening processes to ensure compliance with bank policies, procedures, and regulatory requirements.
- Provide operational support aligned with retail banking activities and customer service expectations.
- Manage workflow, productivity, and service level performance across functions.
- Ensure accurate processing of legal orders, levies, garnishments, subpoenas, and related documentation.
- Partner with Retail Banking, Risk, Compliance, and Legal teams to ensure alignment and issue resolution.
- Identify process improvement opportunities and implement operational efficiencies.
- Monitor quality assurance metrics and implement corrective actions as needed.
- Develop, coach, and manage team members to achieve performance goals.
Maintain strong internal controls and audit readiness. - Travel 0-20% (Southern California) Multiple Operations Offices.
Who you are: - 5 years minimum of banking operations experience, including New Accounts and back office functions.
- Prior leadership or management experience required.
- Strong knowledge of deposit operations, account servicing, and retail banking processes.
- Experience handling legal processing (e.g., levies, subpoenas, garnishments) preferred.
- Strong understanding of regulatory and compliance requirements.
Excellent leadership, communication, and problem-solving skills.
ADA Requirements:- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually moderate.
#LI-AS1
Pay Range: $81,000 - $100,000 annually
AIP/Bonus: Up to 10%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
- 401(k) and Roth 401(k) with company contribution
- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
- Supplemental Health plans, Voluntary Legal and Identity Theft Services
- 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
- Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.
