Position Summary

We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment.

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.

Key Responsibilities:

Strategic Leadership & Executive Management:
• Represent the firm in strategic partnerships and business development initiatives
• Partner with leadership on firm-wide strategy, growth, and expansion

Financial Management & Accountability:
• Own and drive full P&L performance, including revenue growth, cost control, and profitability
• Create financial models, forecasts, and budgets to support growth and expansion decisions
• Ensure financial accountability across departments by linking operational performance to revenue outcomes
• Use KPIs, dashboards, and data to drive decision-making and improve performance

Multi-Office Operations & Coordination:
• Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices
• Standardize processes and ensure consistency in execution and client experience
• Build scalable infrastructure to support continued growth

Leadership Team Management & Development:
• Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR
• Build and scale teams from the ground up where needed
• Establish clear accountability structures, performance expectations, and KPIs tied to outcomes

Human Resources Strategy & Culture:
• Partner with HR Manager on strategic workforce planning and talent acquisition
• Foster a culture of accountability, ownership, and continuous improvement

Technology Strategy & Systems Optimization:
• Own firm-wide technology strategy and infrastructure decisions
• Implement systems and automation to improve efficiency, reporting, and scalability
• Drive process improvements across intake, case management, and client lifecycle

Qualifications

• 10+ years of progressive operations, business management, or COO-level leadership experience

• 5+ years managing multi-site operations or multiple locations

• Proven track record managing budgets of $5M+ and leading teams of 20+ people

• Professional services industry experience required (law firms, consulting, accounting strongly preferred)

• Experience scaling organizations from 20-50+ employees
• Experience owning operational outcomes with real accountability and cross-functional leadership

Education & Certifications:

• Bachelor's degree in Business Administration, Management, Finance, or related field required

• MBA or advanced degree strongly preferred

• Professional certifications (PMP, Six Sigma, etc.) a plus

Preferred Qualifications
• Direct experience in an immigration law firm
• Familiarity with USCIS, EOIR, and immigration case processes
• Experience with legal practice management systems (MyCase, Clio, etc.)
• Bilingual (Spanish/English) strongly preferred
• Experience in high-growth environments (2x-5x scaling)

Health & Wellness

• Health Insurance: 90% employer-paid premiums
• Vision & Dental: 100% employer-paid coverage
• Disability Insurance: Full coverage for short- and long-term disability

Financial Security & Growth

• 401(k): Up to 4% employer match annually

Culture & Perks

• Friday Lunches: Weekly team lunches on us
• Paid Holidays: At least 10 paid holidays annually
• Team Events: Social activities to foster team connection and celebrate wins

Work Location: In person

Additional Information: