Kobie Marketing

Operations Manager

Kobie Marketing • $80K — $95K *
US-AnywhereRemote in Atlanta, GA
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of operations management experience
  • Strong organizational and management skills
  • Excellent written and verbal communication abilities
  • Proven problem-solving skills
  • High level of curiosity and adaptability
  • Strategic thinking and vision creation capabilities
  • Experience with workflow management tools and enterprise software

Responsibilities

  • Manage daily operational logistics for assigned clients
  • Evaluate and improve organizational procedures for efficiency
  • Collaborate with client services and technology teams for program success
  • Maintain relationships with affiliate organizations and team members
  • Optimize program delivery with external partners and vendors
  • Establish and enforce operational processes for efficient project delivery
  • Identify and implement automation opportunities to streamline operations
  • Support creation and execution of client loyalty programs

Benefits

  • Professional development opportunities
  • Collaborative work environment
  • Flexible working arrangements
  • Opportunities for advancement within the company
  • Engagement with innovative projects and technologies
  • Direct impact on client satisfaction and organizational success
Full Job Description
About the team and what we'll build together

The Operations Manager is responsible for supporting the improvement of organizational efficiency, specifically programmatic, technical, and client centric operations to accelerate development and ensure long-term success. A qualified and ambitious candidate can combine analytical skills with creativity to add to the organization towards achieving greater operational efficiency and growth. The perfect candidate will have a passion for the Kobie mission and will possess a strong understanding of the business to be able to contribute to the organizational strategic planning process. The position allows a candidate to focus on the logistics of a technical operations team while having regular interactions with the client, the internal client support team, IT Engineering Team, and other professionals as required.

How you will make an impact

  • Organizational Management:
    • Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
    • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
    • Working with client services team and technology team on the implementation and tracking of client's requirements for program success
    • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
    • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
  • Operational Excellence:
    • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
    • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
    • Proactively address operational challenges and resolve issues to minimize impact on customer experience.
  • Programming Support:
    • Support the creation and execution of client programs.
    • Aid with program, client, and intra-team logistics.
    • Support strategic vision and the sustainability of programming.
    • Lead program and support including facilitation, leading discussions, delivering results and success.
    • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
    • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
    • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
    • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
    • Oversee the end-to-end execution of rewards programs and deliverables.


What you need to be successful

  • Operations experience a plus
  • Strong organizational and management skills
  • Excellent communication skills - written and verbal.
  • Problem solving skills
  • High level of curiosity
  • Ability to prioritize and manage in a constantly changing environment.
  • Ability to think strategically and help create the vision for the client.
  • Intra-Team coordination and leadership skills
  • Commitment to the mission, Kobie values, and goals of the client
  • Systems Experience:
    • Experience Workflow management tools /Project Tracking Software preferred
    • MS Office Suite
    • Enterprise application management experience


About Kobie Marketing

Kobie Marketing is a loyalty marketing company that designs, builds, optimizes, and supports customer loyalty solutions for many of the world's most successful brands. The company was founded in 1990 and is headquartered in St. Petersburg, Florida. Kobie Marketing's clients include AMC Theatres, Bank of America, Royal Bank of Canada, and Verizon. The company has won numerous awards for its work, including the 2019 Loyalty360 CX Award for Best Technology & Trends Provider.
Learn more about Kobie Marketing
Size
200 employees
Industry
Business Services
* Ladders Estimates

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