The Operations and Depot Manager will direct and supervise day-to-day operations implementing a strategy that manages work flow processes while building a culture of teamwork, quality, ownership, accountability, continuous improvement, and lean principles with a focus in Customer Service.
Specific duties include:- Direct and supervise daily operations to ensure efficiency, productivity, safety, and exceptional customer service while consistently meeting operational goals
- Lead and develop service technicians, delivery drivers, and operational staff through coaching, training and performance management
- Monitor employee productivity, operational metrics, safety compliance, and service performance through reports, audits, ride-alongs, and evaluations
- Enforce company policies, DOT regulations, PPE usage, safety standards, and operational procedures to maintain a safe and compliant work environment
- Resolve complex customer issues and escalated service concerns promptly while building strong customer relationships and promoting customer satisfaction
- Work to continuously improve customer satisfaction through programs to minimize delinquencies, provide for on-time delivery, and meet customer quality expectations
- Develop and hire top talent; upgrade talent as needed to meet growing business needs; develop, coach and train employees to build a high performance culture
- Drive continuous improvement initiatives focused on workflow optimization, inventory management, scheduling and logistics
- Promote a culture of ownership, accountability, teamwork, safety, and operational excellence
- Stay current on industry trends, technological advancements, and regulatory requirements and communicate updates effectively to team members
Requirements: - 5 years of operations, depot, logistics, or field service management experience
- Strong leadership and employee development skills
- Experience supervising technicians, drivers, warehouse personnel, and customer service operations preferred
- Experience working with DOT guidelines, safety regulations, and compliance standards
- Ability to resolve complex/escalated issues
- Excellent communication, organizational, and problem-solving skills
- Proficient in Microsoft Office and operational reporting systems
- Valid driver's license with acceptable driving record
- Ability to work flexible schedules to meet customer and operational requirements
Benefits:Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
- Medical coverage
- Dental coverage
- 401(k)
- Plus more!
