About the Role:The IC Operations Manager plays a pivotal role in safeguarding the accuracy, integrity, and regulatory compliance of inventory management and quality assurance processes within a pharmaceutical fulfillment center. This is an operations position: the successful candidate will combine pharmacist-level judgment on product integrity, regulatory compliance, and RX handling with hands-on ownership of inbound receiving, stowing, inventory accuracy, and fulfillment center quality assurance.
Key Responsibilities:Safety & Risk Management- Partner with safety leadership teams to enhance processes and maintain a safe work environment for all associates
- Facilitate weekly safety meetings with IC leadership and hourly team members to identify risks within the fulfillment center
- Identify risks associated with inventory inconsistencies, product quality, or process inefficiencies, and formulate strategies to mitigate them while maintaining operational continuity
Inventory Control & Inbound Operations- Own end-to-end inventory control, including inbound operations (receiving, inspection, and stowing) for pharmaceutical products
- Manage all receiving and storage functions across the facility
- Ensure inventory accuracy, lot traceability, and expiration and/or beyond use date across the fulfillment center
- Supervise inventory reconciliation, cycle counting, and audit procedures; identify and correct discrepancies and implement preventive measures
- Deploy inventory control strategies to optimize stock levels, minimize losses, and ensure accurate inventory counts
- Investigate root causes of inventory discrepancies using cause-and-effect analysis to resolve underlying issues
- Own and standardize the product catalog across all sites, resolving naming and classification gaps
- Monitor inventory metrics and KPIs to evaluate performance and identify areas for improvement
SOX Compliance- Maintain thorough command of Sarbanes-Oxley Act (SOX) requirements as they apply to inventory operations
- Conduct and oversee quarterly SOX counts
- Build the counting schedule in alignment with parameters set by the Director of IC to meet SOX compliance count deadlines
Pharmacy Oversight Responsibility (only applicable if a pharmacist is hired)- Provide direct pharmacist oversight of inventory-related functions, ensuring products meet pharmaceutical, safety, and handling standards
- Serve as the primary sign-off authority for purity checks and Certificates of Analysis (COAs), streamlining processes that currently pull pharmacists from other departments
- Responsible for NCR action completion and record keeping
- Streamline line catalog item creation ensuring standardized nomenclature across the network
- Formulate and execute inventory control protocols for pharmaceutical product receipt, storage, picking, packing, and shipping
- Perform routine inspections and quality audits to evaluate SOP adherence and inventory discrepancies
- Oversee all pharmacist tech workflow and operations within the receive and inventory functions of pharmacy fulfillment center
- Prepare internal reports supporting defect-injection improvement efforts for the pharmacy fulfillment center
- Oversee pharmacy technician trainees through registration, growing the internal technician pool available to Receiving, D&F, and Compounding
Team Leadership & People Development- Lead a team of salaried area managers and up to 30 hourly associates
- Recruit, train, and develop IC personnel, providing coaching, feedback, and performance assessments to support their professional growth
- Set clear objectives and targets for the IC team, aligning their work with organizational goals
- Conduct shift scheduling and forecasting, and oversee task assignments to ensure adequate staffing against FC objectives
- Evaluate team performance, offering development, recognition, and guidance
- Promote a culture of accountability, teamwork, and continuous improvement across the IC team
- Build a structured growth path for IC Specialists, supporting pharm tech certification required for Rx receiving
Process Improvement & Cross-Functional Partnership- Design and implement process optimization strategies to improve accuracy, throughput, and inventory turnover
- Lead or actively participate in continuous improvement projects, applying lean principles to streamline processes, reduce waste, and increase productivity
- Collaborate with cross-functional teams to instill inventory management best practices and drive continuous improvement initiatives
- Partner with logistics, compliance, and pharmacy operations to maintain chain-of-custody and traceability
- Represent IC in cross-site alignment on product data, sign-off processes, and inventory standards
Strategic Reporting- Create and deliver strategic insights, performance metrics, and initiatives to executive leadership
- Communicate progress, obstacles, and strategic developments to leadership on an ongoing basis
- Monitor key inventory and quality metrics and lead corrective and preventive actions (CAPA) as needed
You Have:Required- Active Pharmacist license (RPh or PharmD) in good standing
- Thorough understanding of the Sarbanes-Oxley Act (SOX), including experience conducting or overseeing SOX counts
- Working knowledge of regulatory frameworks relevant to pharmaceutical distribution, including state board of pharmacy regulations, DEA/controlled substance handling, Good Distribution Practices (GDP), and Current Good Manufacturing Practices (CGMP)
- Strong analytical, root-cause, and risk management skills, with the ability to translate findings into process improvements
- Demonstrated ability to lead a team of salaried managers and hourly associates (up to ~30) in a fast-paced, high-volume environment
Preferred- Prior experience in pharmaceutical operations, logistics, or inventory control
- Experience in a fulfillment center or distribution center environment
- Experience training or supervising pharmacy technicians
- Familiarity with lean principles and continuous improvement methodologies
- Demonstrated interest in people management, scheduling, and team leadership
Salary Range: $0 - $0
Our BenefitsOffering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:
- A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
- Competitive pay with equity compensation
- ESPP Plan
- Flexible PTO
- Holidays observances
- Quarterly Mental Health Days
- High-coverage medical, dental & vision (FSA & HSA plan options)
- Pet Insurance
- One Medical Membership
- Disability Benefits
- Employee Assistance Program
- Life and AD&D Benefits
- Fitness stipend
- Backup childcare
- Family forming resources
We are dedicated to building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
