Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities, and the planet we all share.
The Operations Manager role will lead operational functions for the Check payments scheme. The role will lead a multi-site team and work with business partners across the organization to ensure exceptional customer experience and recommend process improvements and efficiencies. This role requires knowledge of US Check clearing and investigations processes, including Regulation CC (Collections and Checks), ECCHO (Electronic Check Clearing House Organization), and UCC (Uniform Commercial Code) Regulations/Rules.
As our Operations Manager you will:
- Manage operational functions in both onshore and offshore locations, ensure policies and controls are adhered to while manage escalations for the check product
- Identify efficiencies across both onshore and offshore teams, and serve as a Subject Matter Expert
- Participate in and lead projects while partner with key stakeholders Product, LOBs (Lines of Business), Technology, Functions, etc
- Lead team to ensure efficient and effective delivery of exceptional customer service while adhere to all applicable regulations and rules
- Have communication and develop partnerships with a variety of businesses for the purpose of drive operational efficiencies and enhance client journeys
For this role, HSBC targets a pay range between $78,700.00 and $118,000.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements You'll likely have the following qualifications to succeed in this role:
- Knowledge in Banking and Check Operations Payment
- Experience in lead and develop a team of onshore and offshore staff or related experience while ensure appropriate oversight
- Excellent leadership and organizational skills with strong interpersonal, verbal, presentation, and written communication skills
- Risk management experience with strong computer and software skills
- Understand of end-to-end systemic structures and functionality of the process/investigation platforms and related operational service activities of the business
- Knowledge and experience in manage vendor contracts, access as well as and overall cost management
- Effective risk assessment and control monitor
- National Check Professional (NCP) accreditation
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse, and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
