The Operations Manager will lead an 18-member team supporting behavioral health professionals at our main location and two satellite locations. A third satellite location is scheduled to open in April 2027. While previous healthcare or clinical experience is beneficial, we are seeking a resilient, emotionally intelligent, and adaptable leader who can support a dedicated team navigating the complexities of today's healthcare environment.
Scope of workResponsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Manages multiple sites and specialty programs.
Qualifications- Bachelor's degree or equivalent in business, management, health care administration or other related area Required.
- Master's degree or equivalent in business, management, health care administration or other related area Preferred.
- 5 years of relevant healthcare or medical practice experience Required.
- 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives. Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development Required.
- Experience with Electronic Medical Records and other medical practice systems Preferred.
How Corewell Health cares for you- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary LocationSITE - 35 Michigan St NE - Grand Rapids
Department NamePeds Behavioral Health HDVCH - Medical Group West
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work8:00 a.m. - 5:00 p.m.
Days WorkedMonday - Friday
Weekend FrequencyN/A
