Amazon

Operations Manager, Grocery Fulfillment Center

Amazon$90K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in employee and performance management
  • Bachelor's degree or equivalent work experience
  • 2+ years of Amazon (blue badge/FTE) experience preferred
  • Experience with performance metrics and process improvement is a plus
  • Willingness to work a flexible schedule including weekends and nights

Responsibilities

  • Support, mentor, and motivate your team to achieve high performance
  • Lead large-scale projects with significant impact on site and regional operations
  • Create and implement productivity plans based on data analysis and forecasting
  • Manage key operational metrics including safety, quality, and customer delivery
  • Collaborate with various internal teams to meet business objectives
  • Adapt to a physically demanding environment involving manual labor and lifting up to 49 pounds
  • Work flexible hours, including the potential for overnight shifts

Benefits

  • Opportunity to enhance operational processes impacting a wide network
  • Engagement in a culture focused on safety and quality
  • Access to tools and support for team success
  • Chance to work in a dynamic, fast-paced grocery fulfillment environment
  • Participation in same-day delivery service operations
Full Job Description
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.

Key job responsibilities

Support, mentor, and motivate your team

Lead large-scope projects with site and regional impact

Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

Work a flexible schedule (weekends and/or overnight shifts)

About the team

Grocery Fulfillment Centers are facilities that house Amazon's selection of fresh food and other specialty products. These multi-temperature facilities support our same-day delivery service. At our fulfilment centers, you'll focus on safety in all stocking and sorting tasks, while helping to develop best practices. Your contributions will enhance your sites operations and could potentially improve processes across our entire network. Join us and help shape the future of grocery!

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

PREFERRED QUALIFICATIONS

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- 1+ years of performance metrics, process improvement or lean techniques experience

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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