Fiserv

Operations Manager

Fiserv • $75K — $108K *
Hagerstown, MD 21740In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years in payments or compliance operations supporting client-facing processes
  • Deep knowledge of card brand rules and payment facilitator registration activities
  • Strong research and escalation management skills across stakeholders
  • Experience in preparing reports and supporting audits
  • Proven ability to build relationships across teams and external partners
  • Bachelor's degree in business, finance, or related field, or equivalent experience.

Responsibilities

  • Manage client payment facilitator and marketplace registrations, including submissions and escalations
  • Collaborate with sales and compliance teams to gather necessary documentation
  • Conduct annual reviews and support audits for registered payment facilitators
  • Monitor compliance status and provide updates to internal and external stakeholders
  • Respond to inquiries within service level agreement timeframes
  • Engage in regular meetings to discuss registrations and escalate issues
  • Evaluate and update process documentation for clarity and efficiency.

Benefits

  • Fuel Your Life program for holistic employee well-being
  • Generous time off policies and paid holidays
  • No-cost mental health support via Employee Assistance Programs
  • Living Proof program for peer recognition and rewards
  • Eight Employee Resource Groups to enhance collaboration and networking
  • Strong professional development and internal mobility opportunities
  • Comprehensive insurance options from day one
  • 401k match and Employee Stock Purchase Plan available
  • Tuition assistance and reimbursement program
  • Paid parental and military leave program.
Full Job Description
Job Title
Operations Manager

As an Operations Manager, you will support payment facilitator and marketplace registration activity on behalf of clients by coordinating submissions, reviews, renewals, and issue resolution across internal and external stakeholders. You will work closely with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to help maintain accurate registrations, meet service levels, and support ongoing operational compliance.

What you'll do:
  • Manage payment facilitator and marketplace registration activities for clients, including reviewing requests, researching requirements, and coordinating submissions, follow-up actions, and escalations
  • Partner with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to gather required information and documentation needed to complete registrations and annual reviews
  • Complete annual reviews for registered and approved payment facilitators and support yearly audits across sponsor banks
  • Monitor registration status, non-compliance activities, and reporting requirements, and provide updates to internal teams and external partners as needed
  • Research incoming inquiries and respond within defined service level agreement (SLA) timeframes
  • Participate in weekly, monthly, and ad hoc meetings and client calls related to potential registrations, new registrations, monitoring activity, and escalated issues
  • Review card brand rules and internal procedures, identify gaps, and update process documentation and reference materials to improve accuracy and consistency
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.


Experience you'll need to have:
  • 6+ years of experience in payments, merchant acquiring, compliance operations, risk operations, or registration operations supporting client-facing processes
  • 6+ years of experience working with card brand rules, sponsor bank requirements, acquiring bank processes, or payment facilitator registration activities
  • 6+ years of experience researching operational issues, managing escalations, and coordinating with internal and external stakeholders to meet defined service level agreement (SLA) requirements
  • Experience preparing reporting, maintaining procedures, and supporting audits, annual reviews, or compliance monitoring activities
  • Ability to build effective working relationships across sales, compliance, banking partners, clients, and external organizations
  • Bachelor's degree or higher in business, finance, operations, compliance, or a related field, or equivalent combination of education, related experience and/or military experience


Experience that would be great to have:
  • Experience supporting payment facilitator (PFAC) or marketplace registration programs
  • Experience working directly with card brands, acquiring banks, or sponsor banks
  • Experience in merchant services, payments operations, or financial services compliance
  • Experience using case management, workflow, or reporting tools to track registration and review activity


How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • This role requires use of a computer and audio equipment.


Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.


Salary Range:
$75,000.00-$108,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Information Technology
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ
FISV
* Ladders Estimates

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