Operations Manager - ENT and Audiology

Corewell Health$80K — $95K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in business, management, health care administration or related area required.
  • Master's degree or equivalent experience preferred.
  • 5 years of relevant healthcare/medical practice experience or related work required.
  • 3 years in a leadership role with a proven track record of achieving financial targets required.
  • Experience with Electronic Medical Records and other medical practice systems preferred.

Responsibilities

  • Oversee delivery of optimal patient flow and satisfaction in collaboration with dyad partners.
  • Train team members and act as a liaison between providers, team members, and director.
  • Manage charge capture processing and implement process improvements.
  • Ensure adherence to policies while managing team member performance and development.
  • Potentially manage multiple sites and specialty programs.

Benefits

  • Comprehensive benefits package for financial, health, and work/life balance needs.
  • On-demand pay program powered by Payactiv.
  • Access to discounts on restaurants, phone plans, and spas.
  • Optional identity theft protection and home/auto insurance.
  • Traditional and Roth retirement options with contributions and matching savings.
Full Job Description
Ear, Nose and Throat Specialty Clinic

ENT issues can show up during all different stages of life. Our team is dedicated to treating a range of ear, nose, throat, voice and neck conditions for both children and adults.

The successful candidate will possess strong Practice Management experience, proven leadership abilities, and a track record of driving operational and patient care excellence.

Scope of work

Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. May manages multiple sites and specialty programs.

Qualifications
  • Bachelor's degree or equivalent experience in business, management, health care administration or other related area Required.
  • Master's degree or equivalent experience in business, management, health care administration or other related area Preferred.
  • 5 years of relevant experience health care/medical practice experience or related work experience Required.
  • 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives. Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development Required.
  • Experience with Electronic Medical Records and other medical practice systems Preferred.

How Corewell Health cares for you
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
  • Optional identity theft protection, home and auto insurance
  • Traditional and Roth retirement options with service contribution and match savings
  • Eligibility for benefits is determined by employment type and status


Primary Location
SITE - Care Center Lake Drive - 4069 Lake Drive SE - Grand Rapids

Department Name
Ear Nose Throat Lake Drive Care Ctr - Medical Group West

Employment Type
Full time

Shift
Day (United States of America)

Weekly Scheduled Hours
40

Hours of Work
8:00 AM - 5:00 PM

Days Worked
Monday - Friday

Weekend Frequency
Variable weekends

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About Corewell Health

Corewell Health Careers

Joining Corewell Health presents an unparalleled opportunity to become part of a leading team of healthcare professionals dedicated to excellence. Corewell Health is renowned for its commitment to innovation, leadership, and providing superior healthcare services.

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Corewell Health is actively seeking talented individuals who are eager to contribute to a dynamic healthcare environment. The company offers a variety of job opportunities that cater to a range of skills and experiences. Whether you're a seasoned professional or a recent graduate, Corewell Health has a position that could be the perfect fit for your career ambitions.

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For those just starting their professional journey, Corewell Health provides robust internship programs designed to foster skills development and offer real-world experience in the healthcare industry. Internships at Corewell Health are a stepping stone to full-time employment and offer invaluable networking opportunities within the healthcare sector.

Growth and Development

Career growth is a cornerstone of employment at Corewell Health. The company supports its team members' professional development through comprehensive training programs, including leadership training and diversity training. These initiatives ensure that every team member has the tools and knowledge necessary to excel in their roles and advance within the company.

Benefits and Culture

Corewell Health is committed to creating a workplace culture that values diversity and inclusion. Employees enjoy a competitive package of benefits that supports both their professional and personal lives. The company's culture promotes teamwork and respect, making it an ideal environment for those who value collaboration and innovation.

Hiring Process

The hiring process at Corewell Health is designed to be transparent and efficient. Candidates are encouraged to submit a resume and may be invited for an interview to discuss their qualifications and career goals in more detail. Corewell Health values a thorough approach to ensure that all potential team members align with the company’s values and vision for the future.

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Corewell Health believes in the power of networking and encourages its employees to engage with one another and the broader healthcare community. This engagement fosters a sense of community and collaboration, which is critical in the fast-paced world of healthcare.

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