Job Description

Job Details

Job Title:

Operations Manager

Job Code:

MGROPMG

Department:

Various Departments

Location:
Glendale, AZ
Reports To:

General Manager, Distribution Manager, Plant Manager, or Regional Shipping and Receiving Manager

FLSA Classification:

Exempt

EEOC Classification:

First/Mid-Level Officials and Managers

Salary Grade:

Supervisory Responsibilities:

Yes No

Job Summary

The primary responsibility of the Operations Manager is to oversee the inbound and outbound operations of the facility. This individual provides guidance and direction to supervisors and leads to ensure daily operations are aligned with business objectives. Furthermore, the Operations Manager will prioritize and assign tasks to ensure that the team's resources are used effectively, and work schedules and targets are aligned.

Essential Duties

• Provides guidance, direction and development to supervisors and team leads.
• Oversees labor allocation, performance management, training, and development of staff members.
• Ensures team's compliance with safety and quality policies and procedures.
• Collaborates with Human Resources for recruitment, performance management and evaluations, transfers, and promotions.
• Creates and executes production output strategies to meet business objectives.
• Identifies and addresses spatial, systemic, and process related obstacles that negatively impact operational progress.
• Establishes and maintains collaborative relationships across all levels within the organization to ensure alignment toward global business objectives.
• Communicates with customers and vendors to answer questions or resolve concerns or needs.
• Tracks and provides updates to business leaders on Key Performance Indicators (KPIs) for department.
• Prepares production reports, project status updates, and strategy presentations when necessary.
• Performs other duties as assigned.

Qualifications, Skills, Abilities and Educational Requirements

Required

• Bachelor's Degree in related field or equivalent experience in lieu of degree
• 5 - 7 years of experience in a distribution and/or manufacturing environment
• 3 - 5 years of progressive leadership experience in a distribution and/or manufacturing environment
• Experience effectively leading team through others
• Intermediate experience utilizing Microsoft Office Suite (Excel, Word, PowerPoint, Visio), WMS, and an ERP system (preferably JDE Systems)
• Strong financial acumen and strategic planning experience
• Strong analytical, organizational, and problem-solving skills
• Ability to comprehend and communicate standard operating procedures and training documents
• Experience working in a fast paced and high-volume work environment.
• Proactive "self-starter" with a strong attention to detail.
• Excellent communication skills, both verbal and written, with the ability to interact with all employee levels, including executive management.
• Ability to maintain a high level of confidentiality is crucial as the company holds significant trade secret information

Preferred

Key Competencies

Inter-Relationships

Consistent interaction with hourly production/distribution team members, management, and Human Resources. May interact with outside vendors, third party truck drivers, and customers.

Working Conditions and Physical Demands

Work Environment

This position works office setting (heated and cooled) within in a distribution work setting with minimal temperature control and multiple dock doors and semi-functional warehouse management system. Frequently exposed to seasonal temperatures of excessive cold or heat. Work environment is often loud, dusty and/or dirty.

Physical Demands

Demand:

Frequency

Hear

Frequent

See

Frequent

Type

Frequent

Talk

Frequent

Stand

Frequent

Bend

Occasional

Stoop

Occasional

Reach

Occasional

Climb

Occasional

Sit

Occasional

Walk

Occasional

Lift

Occasional

Push

Occasional

Carry

Occasional

Kneel

Occasional

Repetitive Motions

Occasional

Physical Work

Percentage

Medium - 10 - 25 lbs

10 - 25%

Travel Required

No

Additional Information

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.