OverviewOperations Manager, Client Services / Personal Care ServicesLocation: Brooklyn Office Position: Operations Manager - Client Services
Position Type: Full-Time
Remote/Virtual Position: No
Salary: $80,000.00 - $90,0000.00 /annual salary
Schedule: Monday - Friday; 9:00am - 5:00pm
Offer Based on Years of Experience
Be the Best Operations Manager You Can Be:If you meet these qualifications, we would love to meet you:
- High school diploma or GED
- Associate's degree or relevant experience required
- Bachelor's degree preferred
- 3-5 years of experience as a coordinator or in the Home Care environment
- 1-2 years of management experience preferred
Responsibilities:- Lead and oversee daily operations of the Client Care, Patient Care Coordination, and EVV/Finance teams to ensure timely case acceptance, staffing, scheduling, payroll, billing, and visit verification processes.
- Manage team performance and caseload distribution to achieve scheduling, staffing, and fill-rate goals while maintaining high standards of service delivery and documentation accuracy.
- Develop and maintain on-call schedules to provide seamless 24/7 support for clients and care partners.
- Drive business development and referral relationship initiatives to support market growth and expand service opportunities.
- Ensure exceptional customer service by meeting client, care partner, referral source, vendor, and company satisfaction goals.
- Oversee Electronic Visit Verification (EVV) and financial operations to ensure compliance with regulatory standards and organizational requirements.
- Lead issue resolution efforts by addressing client, vendor, and service concerns promptly and professionally.
- Maintain accurate documentation in the electronic medical record (EMR) system, including incident and complaint tracking.
- Monitor trends, identify recurring service issues, and implement proactive training, process improvements, and communication strategies to enhance service quality.
- Foster a collaborative, high-performing team environment focused on delivering outstanding client care and operational excellence.
Our Investment in You: Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:
- Medical, dental, and vision coverage
- Paid time off and paid holidays
- Professional development opportunities
- Company-matching 401(k)
- Flexible spending and health savings accounts
- Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
- Programs to celebrate achievements, milestones, and fellow employees
- Company store credit for your first AccentCare-branded scrubs for patient-facing employees
- And more!
