Operations Manager

Clean Harbors

$80K — $95K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent required, Bachelor's Degree preferred.
  • 5+ years of Leak Detection and Repair (LDAR) experience, with at least 2 years in a management role.
  • TWIC certification required.
  • Proficient in using standard and specialized industrial cleaning equipment.
  • Strong organizational skills for efficient scheduling of equipment and personnel.
  • Demonstrated ability to effectively resolve customer and employee complaints.

Responsibilities

  • Coordinate and manage group activities and interdepartmental collaborations.
  • Schedule personnel and project assignments effectively.
  • Conduct and supervise staff meetings to ensure team alignment.
  • Approve accounts payable and receivable for timely payments.
  • Review monthly PNL statements and address discrepancies.
  • Perform revenue forecasting to guide financial planning.
  • Evaluate and oversee the quality of specialist work during operations.
  • Ensure exceptional customer service and satisfaction.
  • Implement and modify work procedures for safety and operational efficiency.
  • Supervise employee management activities, including hiring and training.
  • Develop and review project proposals, determining resource allocation and timelines.
  • Assist in planning and scheduling various project activities.
  • Monitor status reports and adjust plans as necessary.
  • Prepare reports for management and clients to communicate project progress.
  • Work with regulatory agencies to coordinate project activities.
  • Act as primary liaison for resolving service issues between clients and operations.
  • Foster strong relationships with clients to enhance retention and satisfaction.

Benefits

  • Comprehensive benefits package available.
  • Opportunities for career advancement within the company.
  • Dynamic work environment focused on safety and efficiency.
  • Supportive and collaborative team culture.
Full Job Description
Job Description

HPC-Industrial, powered by Clean Harbors is looking for an Operations Manager to join their safety conscious Southwest TXLDAR Team! This lead member will plan, lead, organize and coordinate all duties associated with daily LDAR Area operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel. Interact with Sales Team and other support staff as well as Customer Contractor Manager to ensure customer expectations are met and/or exceeded. Extensive travel is required.

Responsibilities

  • Coordinates and manages group activities and interactions with other divisions
  • Coordinate scheduling of personnel and project assignments
  • Conducts and supervise staff meetings.
  • Approves all accounts payable / accounts receivable for payment.
  • Reviews monthly PNL statements and all applicable discrepancies.
  • Performs revenue forecasting.
  • QA/QC's all specialist work.
  • Oversees customer service responsibilities for office.
  • Enforces or modifies work procedures as needed to ensure a safe and efficient work environment.
  • Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HPC Industrial's HR policies, practices, and procedures.
  • Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
  • Bids and/or assists in the bidding of industrial services projects.
  • Assists in the planning and scheduling of projects.
  • Review status reports and modifies schedules or plans as required.
  • Prepares reports for management, client, or others.
  • Confers with personnel to provide technical advice and to resolve problems.
  • Coordinates project activities with activities of government regulatory or other governmental agencies.
  • Ensures customer receives cost effective services in accordance with contract provisions.
  • Resolves billing issues to customer and company's satisfaction and ensures safe execution of all services provided in accordance with HPC Industrial safety policies, procedures, and practices.
  • Primary liaison between customer and HPC Industrial operations in resolving service issues
  • Cultivates quality relationships laterally and above primary contact to retain clients.
  • Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
  • Performs other duties as assigned


Qualifications

What does it take to work for HPC-Industrial?
  • High School diploma or equivalent required. Bachelor's Degree, preferred.
  • 5+ years Leak, Detection, and Repair experience of which 2 have been served in a management capacity.
  • TWIC, Required
  • Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
  • Ability to schedule equipment/personnel efficiently/effectively for daily maintenance/project work.
  • Successfully resolve customer/employee complaints.


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