City Of New York

Operations Manager

City Of New York$100K — $112K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in social work or a related field
  • 4-5 years of professional experience in a child care institution
  • 2 years of administrative experience in a child care setting
  • Experience in group work with children
  • Understanding of juvenile justice processes

Responsibilities

  • Manage the operations of a secure detention facility
  • Provide oversight in the absence of the Executive Director of Operations
  • Conduct interviews and select candidates for facility vacancies
  • Manage staff scheduling and absenteeism
  • Implement and evaluate facility policies for safety
  • Coordinate services for youth including education and recreation
  • Conduct investigations related to child abuse allegations

Benefits

  • Comprehensive medical and dental benefits
  • Opportunities for professional development
  • Supportive work environment focused on family and youth services
  • Access to training in Safe Crisis Management
Full Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $100,000.00-$112,000.00.

The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process. Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City's juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good. We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families.

DYFJ directly operates two secure detention facilities for Juvenile Delinquents, Juvenile Offenders and Adolescent Offenders whose cases are pending in Family Court or the Youth Parts in Supreme Court: Crossroads Juvenile Center in Brooklyn and Horizon Juvenile Center in the Bronx, where youth receive comprehensive services including medical, dental, mental health care, and education.

Specific duties include but are not limited to:

- Manage operations of an assigned tour of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the youth in care.

- Provide coverage for facility operations in the absence of the Executive Director of Operations.

- Conduct interviews and the selection of candidates for vacancies in secure detention.

- Manage staff scheduling, absenteeism, and overtime reduction.

- Implement policies and evaluates current practices to ensure operational safety and security for youth and staff are maintained.

- Monitor and ensures the Associate Youth Development Specialist coordinates all the activities and services to youth on a work tour; including education, recreation, medical and social services to ensure that programs are implemented to meet the needs of the youth.

- Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures, including techniques to be used in addressing behavioral and adjustment issues and develops staff skills in observing, recording, and addressing these identified areas.

- Demonstrate competence executing and performing Safe Crisis Management (SCM) and ensures staff are compliant with SCM training requirements.

- Review incident reports to ensure reports are legible, accurate and that reports contain all required identifiers.

- Conduct video review as part of the incident follow-up process to identify areas of success and trends impacting incidents.

- Conduct investigations of child abuse allegations and critical incidents by conducting interviews, viewing videos, preparing managerial reports, and submitting corrective action plans to the Executive Director of Operations and Assistant Commissioner of the facility within 24 hours of occurrence.

- Assess and evaluate tour critical areas and formulates action plans to address identified operational needs to better manage secure detention.

- Conduct Tours of Inspection of assigned living units.

- Oversee, monitor, and resolve City Time related issues.

Please Note:

- Operation Managers may be assigned to workdays, evenings, nights, and overtime based on the agency needs.

TO APPLY

Please go to https://cityjobs.nyc.gov and search for Job ID #782314.

No phone calls, faxes or personal inquiries permitted.

NOTE: Only candidates under consideration will be contacted.

ADMINISTRATIVE DIRECTOR OF RES - 1001B

Qualifications

1. A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or

2. A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or

3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

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Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

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