Operations Manager, CARE Hub

Western University

$71K — $102K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in a related field such as Health Sciences or Business Administration
  • Project Management Professional (PMP) or related certification preferred
  • 5 years' experience managing research operations or laboratory facilities
  • Supervisory and leadership experience required
  • Familiarity with university or health research environments preferred

Responsibilities

  • Provide operational leadership and administration for shared research facilities
  • Ensure efficient and financially sustainable operation of core facilities
  • Oversee equipment use, facility access, and regulatory compliance
  • Engage with researchers and staff to support strategic research goals
  • Manage budgeting and resource planning for research activities

Benefits

  • Temporary full-time contract opportunity with 2-year duration
  • Grant-funded position ensuring job security during contract period
  • Secondment opportunities available for professional growth
  • Experience in a vibrant academic research environment
  • Access to specialized laboratories and core research equipment
Full Job Description
Classification & Regular Hours

Hours per Week: 35

Salary Grade: 15

The base salary will be $71,970 - $102,690 per annum. Starting salary will be aligned with the successful candidate's experience, skills, and demonstrated qualifications.

Please note, this position is a 2-year temporary full-time contract opportunity that is wholly grant funded.

Secondments are Welcome

Click here for more details on secondment opportunities.

Responsibilities

The Operations Manager, CARE Hub will provide operational leadership, administration, and continuous improvement for shared research facilities within the Faculty of Health Sciences. These facilities include specialized laboratories, core research equipment, research equipment platforms, research support spaces, other shared research infrastructure that support faculty, staff, students, and external research partners.

The Operations Manager, CARE Hub ensures the efficient, safe, and financially sustainable operation of core facilities by overseeing equipment use, facility access, service delivery, budgeting, resource planning, regulatory compliance, and constituency engagement. Working closely with researchers, facility staff, administration, and external partners, the role supports the faculty's strategic directions and goals in research by maximizing the accessibility, quality, and impact of shared research resources.

Qualifications

Education:
  • Master's degree in Health Sciences, Life Sciences, Research Administration, Business Administration, Operations Management, Engineering, or a related field
  • Project Management Professional (PMP), Lean, Six Sigma, or related certification preferred

Experience:
  • 5 years' progressive experience in managing research operations, laboratory facilities, core facilities, or complex technical environments
  • Experience overseeing budgets, service operations, and research infrastructure
  • Demonstrated supervisory and leadership experience
  • Experience with project management, operational planning, and process improvement
  • Experience working within a university, academic health sciences centre, hospital research institute, or health research organization preferred
  • Experience supporting infrastructure grants and major equipment acquisition projects preferred
  • Experience managing multidisciplinary research facilities and specialized scientific instrumentation preferred

Knowledge, Skills & Abilities:
  • Knowledge of health sciences research environments and shared research facility operations
  • Knowledge of research infrastructure management and regulatory compliance
  • Strong analytical, organizational, and problem-solving skills
  • Excellent interpersonal, communication, and stakeholder management skills
  • Leadership and people management skills
  • Staff development and performance management skills
  • Change management capability
  • Financial management, budgeting, business planning, and cost-recovery knowledge
  • Strategic planning and partnership development skills
  • Data-informed decision-making skills
  • Process improvement and operational excellence expertise
  • Familiarity with laboratory information management systems (LIMS), equipment booking systems, and research administration platforms


Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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