Salary Range: $81,168 - $83,000

POSITION OVERVIEW:

The Operations Manager oversees the day-to-day operations of their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to:

• Billing, payroll, and general reporting

• Mutually beneficial scheduling of staff and patients

• Recruitment, hiring, and onboarding of local BTs and administrative staff and support of this process for clinical staff for the centers

• Managing employee and client relations

• Ensuring financial health of the center based on prescriptive key performance indicators

• Maintaining a safe and effective facility

• Communicating with staff, patients, and families, as well as facility operations for scheduling maintenance, cleaning management, ordering supplies, etc.

• Running a successful field level business in regards to growth and fulfillment of treatment

• Support other centers that are without an Operations Manager and assist with PTO coverage as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent CARD professionally and ethically to internal and external stakeholders

• Represent CARD in a positive manner and uphold all CARD standards and values

• Communicate, implement, and represent CARD’s policies and mission at the center

• Create and maintain strong staff engagement and culture

• Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis

• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction

• Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process

• Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements

• Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction

• Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD

• Maintain client and employee records

• Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices

• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)

• Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD

• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations

• Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained

• Meet regularly with the Division Director and Group Operations Manager

• Attend required trainings and meetings

• Other duties as assigned

REQUIREMENTS:

• High school diploma or equivalent required

• Bachelor’s degree in business, accounting, finance, administration, or management preferred

• A minimum of 3-6 years’ experience in management

• Some experience in healthcare settings preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated ability to work independently

• Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor

• Decisive with an operational, implementation, and detail-oriented perspective

• Excellent leadership and people development skills; “leads by example”

• Proactive, results-oriented, creative problem solver

• Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner

• Ability to prioritize and execute effectively

• Effective interpersonal relationship skills and the ability to communicate effectively with staff and families

• Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy

• Desire to learn the clinical side of the CARD model

• Excellent written and verbal communication skills, including phone and e-mail etiquette

• English proficiency, both verbal and written, is required

• Excellent computer skills including Outlook, Word, Excel, and PowerPoint

• Ability to work extended hours, weekends, and holidays pursuant with industry demands

• Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic

WORK ENVIRONMENT:

• Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel.  Mode of transportation for travel typically will include automobile and plane.

PHYSICAL REQUIREMENTS:

• Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments

• Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations

• Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street

• Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment

• Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others.  Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc.

• Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container

• Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)

• Be able to lift-up to 30 lbs. while assisting patients