Alltown Bus Company

Job Description Summary:

The Operations Manager oversees our organizational processes and ensures daily tasks by the drivers and other members of the operations teams are met at their local branch. Their main duties include managing daily operations, assisting with the hiring process of new employees, implementing policies and strategies to improve productivity and efficiency levels, and building an enjoyable company culture. Pay is $80k-$85,000 annually depending on experience.

Responsibilities:

• Serve as the primary contact to the school districts and ensure strong collaborative relationships with key stakeholders in the school districts.
• Effective and frequent communication with staff ensures employees have available resources to meet the daily operational task successfully.
• Partners with safety leaders to establish and maintain a 'safety-first' culture.
• Interview, hire, and train new transportation coordinators/supervisors/dispatchers.
• Maintain appropriate staffing levels for drivers and monitors by driving a positive work culture.
• Ensure all employees have proper certifications, training, and licensing.
• Work with fleet maintenance to keep buses operational and safe.
• Review and prepare billing and payroll each month.
• Manage daily and long-term planning to create initiatives that further the company's overall goals.
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits.
• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
• Communicate with senior officials about shifting company priorities and projects.
• Identify potential problems and points of friction and work to find solutions to maximize efficiency and revenue.
• Perform other duties as assigned.

Qualifications:

• Three (3) years management experience preferred.
• One (1) year of supervisory experience.
• CDL B with Endorsements preferred.
• High school diploma.
• Proficient experience in the use of Microsoft Office.
• Self-motivated, show initiative and have a strong work ethic.
• Exhibit strong leadership skills and can successfully supervise and direct teams.
• Effective customer service and conflict resolution skills.
• Must be detail-oriented and like solving problems.

Alltown Bus Service and DHT Transportation have been providing school transportation and specialized coach and charter services in Detroit and throughout Chicago and the surrounding suburbs for over 27 years. Alltown operates a fleet of over 600 buses across six locations, three of which are located on Chicago's north, west, and south sides.

The size and presence of Alltown and DHT in Detroit and across metro Chicago allows us to provide personal attention to our customers' individual needs; our motto is "Service Is All We Have to Sell" and we take great pride in having earned the reputation of providing excellent customer service to all of our passengers and customers.