Operations ManagerScottsdale, AZ
We are seeking a high-impact Operations Manager to lead end-to-end delivery for Multinational Solutions (MNS) across Property, Casualty, and Incoming lines of business. This role is accountable for operational excellence across complex cross-border programs-ensuring consistent execution, regulatory compliance, and superior service delivery at scale.
As a key leader within Underwriting Operations, you will drive performance through disciplined execution, standardized processes, and strong partnership with underwriting, global network partners, and cross-functional teams. You will lead a high-performing team while embedding a culture of accountability, continuous improvement, and client-centric delivery.
What you'll be doingWhat will your essential responsibilities include?
- Drives team success through hands-on leadership in staffing, performance reviews, professional growth, and operational scheduling across the teams.
- Establishes a culture of accountability and operational excellence in concert with the Head of UW Operations.
- Oversees task execution to ensure alignment with established service standards.
- Ensures compliance with predetermined workflows and procedures.
- Monitors and evaluates operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, backlog, and workflow status.
- Reports on team progress and performance metrics to support strategic decision-making by management.
- Build strong relationships, fosters collaboration, and partnership across underwriting, network partners, and internal functions to ensure aligned execution.
- Provides guidance on compensation decisions and offers coaching and support to team members performance evaluations; recommends salary adjustments; coaches and mentor's staff.
You will report to the Head of Underwriting Operations - Property, Multinational, Construction & Energy
What you'll bringWe're looking for someone who has these abilities and skills:
Required Skills and Abilities:- College degree or equivalent experience with advanced insurance study preferred.
- Extensive insurance, leadership, and people development experience.
- Familiar with insurance operating systems used to rate, code, track or issue insurance policies.
- Experienced in using Microsoft Office tools to support daily operations and documentation.
- Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the industry.
- Strong multinational experience, with a deep understanding of domestic, global program structures, cross-border regulatory considerations, local policy requirements, and coordination across producing and network partner countries.
- Self-motivated professional with exceptional organizational, analytical, and critical thinking skills; thrives with minimal supervision.
The U.S. base salary range for this position is USD ( $109,600 - $191,700).
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance_2026.pdf.
