WHAT YOU’LL DO

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities.

Day-To-Day Responsibilities:

• Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off
• Manage external activities including all out-sourced or sub-contract work in support of project installation activities
• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I, II and III technicians in absence of Installation Manager
• Monitor and ensure labor expenditures do not exceed department budget
• Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs
• Manage internal activities that support client training
• Manage or facilitate field testing of integrated systems and training client on use
• Act as the customer liaison in absence of Project Manager
• Create and maintain project related documentation in accordance with company guidelines
• Maintain scheduling and resources for the department
• Travel to various job sites required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Minimum of a high school diploma or equivalent is required.
• Minimum 4 years of Management experience in similar or related field
• Proven ability to significantly contribute toward or lead operational initiatives with a results-oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Excellent PC skills, proficient in Microsoft applications including Microsoft Project
• Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
• Understanding of construction project management applied to audiovisual projects
• Proficient with AV, project management theory and practices or other electro-mechanical installation techniques
• Ability to work and think independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally

•  Employees operating company or personal vehicles for business purposes must be legally authorized to drive, maintain a valid driver’s license and provide proof of coverage, meeting all minimum required insurance coverage as a condition of employment.

• Employees driving fleet vehicles must meet eligibility requirements; comply with all guidelines, including telematics monitoring, vehicle maintenance schedules, proper use of assigned fuel and toll devices.

Nice-To-Haves:

• Understanding of technical aspects of audiovisual systems design and installation
• Proficient with test and calibration equipment
• Bachelor’s degree in Accounting, Finance, Business or related field is preferred
• Experience in the AV industry is preferred
• CTS General certification preferred
• Ability to manage a 10 million dollar budget is a plus
• Demonstrated knowledge interpreting and managing work-in-progress (WIP) reports
• Ability to read and interpret electronic schematics and architectural blueprints preferred
• Experience operating in a complex matrix business environment is desirable

PHYSICAL REQUIREMENTS

•     Combination of sitting, standing, and walking.

•     Frequent verbal communication and presentations.

•     Frequent use of computers and mobile devices.

•     Travel may be required.

•     Occasionally lift and/or move up to 20 pounds.

•     Office and client-site environments.

•     Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays and PTO
• Enjoyable and dynamic company culture
• Training and professional development opportunities