Operations Manager Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Detroit, MI area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.  What we offer:  ● Competitive annual salary $100,000-125,000/year  ● Performance bonus  ● Company vehicle provided  ● Company gas card provided  ● Company iPhone provided  ● Group Health, Dental, and Vision plans  ● Pet insurance, Life insurance, and EAP benefits  ● 401K with employer match  ● Paid holidays and paid time off  ● Opportunity for advancement  ● Upbeat and exciting company culture and much more!  Responsibilities include:  ● Responsible for customer retention, employee retention, and service center EBITDA ● Continually monitor and balance labor utilization with production to optimize overall efficiencies ● Responsible for all inventory and fleet within the service center  ● Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead  ● Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center  ● Set a clear vision and expectations for the work group  ● Strive to achieve high operational efficiency and effective labor management  ● Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services ● Execute plans provided for improvement and report progress  ● Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals  ● Meet KPI standards  ● Work with talent team for hiring needs  ● Create a positive atmosphere of learning and growth for all Service Professionals. ● Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools ● Review Service Professional performance metrics with the Operations Regional Manager ● Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes ● Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training  ● Deliver excellent customer service to potential and existing customers  Qualifications:  ● At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.  ● Preferred a high school diploma or related education.  ● General understanding of Profit and Loss.  ● A US driver’s license that has been valid for a minimum of 3 years is required  ● A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)  ● A drug test and background check will be performed on all new hires  ● Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.