Operations Manager

Approved Freight Forwarders

• $85K — $88K *
City Of Industry, CA 91714In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of progressive leadership experience in freight forwarding or 3PL.
  • Minimum of 5 years managing supervisors and operational departments.
  • Solid understanding of domestic and freight forwarding logistics.
  • Experience with various transportation methods including ocean, air freight, and LTL.
  • Familiarity with import/export documentation and customs compliance.
  • Proficiency in TMS, WMS, and Microsoft Office Suite.
  • Strong analytical and financial planning skills.

Responsibilities

  • Manage daily warehouse and freight forwarding operations.
  • Oversee inbound and outbound logistics activities.
  • Ensure timely and accurate processing of customer shipments.
  • Develop and maintain Standard Operating Procedures.
  • Lead daily operational meetings and set performance expectations.
  • Coordinate shipments and documentation for customer accounts.
  • Implement corrective actions for service failures.

Benefits

  • Medical and dental insurance coverage.
  • Vision insurance included.
  • 401(k) plan with company match.
  • Generous paid time off policy.
  • 11 paid federal holidays each year.
  • Monthly team celebration events.
  • Flexible spending accounts and supplemental benefits.
  • Employee assistance program for support.
  • Annual performance reviews for career development.
Full Job Description
Salary: $85,000-$88,500/ Annual

On Site, M-F, Full Time

Essential Responsibilities

Operational Leadership
  • Manage all day-to-day warehouse, freight forwarding, and 3PL operations.
  • Oversee inbound, outbound, consolidation and deconsolidation services, cross-dock, transloading, pick & pack, storage, and distribution activities.
  • Ensure all customer shipments are processed accurately and shipped on time.
  • Establish daily operational priorities while balancing labor, equipment, and customer demands.
  • Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions (WI's) to standardize operations across departments.
  • Lead daily operational meetings and communicate performance expectations.

Freight Forwarding
  • Manage consolidation shipments via ocean, truckload (FTL), LTL, drayage, and intermodal transportation.
  • Coordinate Hawaii and island shipments while ensuring all documentation is complete and accurate.
  • Oversee shipment planning, booking, routing, cargo visibility, and exception management.
  • Build and maintain relationships with steamship lines, trucking companies
  • Monitor service failures and implement corrective actions to prevent recurrence.

Warehouse & 3PL Operations
  • Oversee receiving, inventory control, put-away, replenishment, order fulfillment, staging, shipping, and cycle counting.
  • Maintain inventory accuracy through routine audits and inventory reconciliation.
  • Optimize warehouse space utilization and improve operational flow.
  • Ensure proper handling of customer inventory and value-added services.
  • Support new customer implementations and operational start-ups.

Systems & Technology
  • Utilize Warehouse Management Systems (WMS), RF scanning technology, and transportation systems to maximize efficiency.
  • Ensure operational data integrity within a WMS.
  • Partner with IT and leadership to implement automation and technology improvements.
  • Develop operational dashboards and KPI reporting.

Financial & Performance Management
  • Manage labor scheduling to meet productivity goals while controlling costs.
  • Monitor departmental budgets and operational expenses.
  • Improve profitability through process improvements and waste reduction.
  • Ensure billing accuracy and timely completion of operational transactions.
  • Identify opportunities to increase revenue through operational efficiencies and value-added services.

Leadership & Employee Development
  • Lead, coach, mentor, and develop supervisors, team leads, and operations personnel.
  • Conduct performance evaluations and establish employee development plans.
  • Create accountability through measurable performance metrics.
  • Support hiring, onboarding, succession planning, and employee engagement initiatives.
  • Foster a culture centered around teamwork, accountability, customer service, and continuous improvement.

Customer Experience
  • Serve as the operational point of contact for key customer accounts.
  • Participate in customer business reviews and operational meetings.
  • Resolve service issues and customer escalations with urgency.
  • Partner with Sales and Business Development to support customer growth opportunities.

Safety & Compliance
  • Ensure compliance with OSHA, TSA, Hazmat, and company policies.
  • Promote a proactive safety culture through regular inspections, audits, and employee training.
  • Investigate incidents and implement corrective actions.
  • Maintain warehouse security and inventory integrity.

Qualifications
  • 7+ years of progressive leadership experience in freight forwarding, warehouse operations, or third-party logistics (3PL).
  • Minimum of 5 years managing supervisors and multiple operational departments.
  • Strong understanding of domestic and freight forwarding.
  • Experience with ocean, air freight, drayage, intermodal, LTL, FTL, and distribution operations.
  • Working knowledge of import/export documentation and customs compliance.
  • Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office Suite.
  • Strong analytical, financial, and operational planning skills.
  • Proven ability to lead change and build high-performing teams.

Preferred Qualifications
  • Hazmat shipping certification.
  • OSHA 30 certification.
  • Custom
  • Project management experience.
  • TSA certification

Physical Requirements
  • Must be able to lift up to 15lbs at times
  • Prolonged periods of sitting at a desk and typing on a computer

Benefits:
  • Medical and Dental Insurance
  • Vision
  • 401(k) with Match
  • Paid Time Off
  • 11 Paid Federal Holidays
  • Monthly Team Celebrations
  • Flexible Spending Accounts (FSA) and Supplemental Benefits
  • Employee Assistance Program (EAP)
  • Yearly performance reviews

* Ladders Estimates

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