Job Title: Operations ManagerIndustry: Transportation / Private Charter / Fleet Operations
Location (city, state): Austin, TX
Assignment Type: Direct Hire
Pay: $85,000-95,000 + discretionary performance bonus
Work Schedule: Monday-Friday, 8:00 AM-5:00 PM (must be flexible for early morning, evening, and occasional weekend operational needs based on charter and route demands)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description: We are seeking a hands-on Operations Manager to oversee daily transportation operations, lead frontline teams, and help build scalable processes in a rapidly evolving environment. This role is ideal for someone who thrives in a high-growth setting, enjoys being deeply involved in day-to-day operations, and is comfortable leading both people and process execution.
Key Responsibilities: - Oversee daily transportation operations ensuring safe, efficient, and reliable service delivery
- Lead dispatch, field staff, and supervisory teams to ensure operational consistency
- Develop and implement standardized processes to improve efficiency and scalability
- Monitor service performance, resolve operational issues, and respond to service disruptions
- Provide coaching, guidance, and performance management to staff at multiple levels
- Support employee development while addressing performance issues when necessary
- Collaborate with leadership to evaluate operational performance and drive improvements
- Analyze operational data and prepare reports for leadership review
- Ensure compliance with transportation regulations, safety standards, and internal policies
- Support coordination across dispatch, safety, maintenance, and administrative teams
Qualifications: - Experience in transportation, logistics, fleet operations, charter services, or related industries
- Proven leadership experience managing supervisors, dispatch teams, or operational staff
- Strong communication skills with the ability to coach, guide, and hold teams accountable
- Experience working in fast-paced, evolving operational environments
- Familiarity with transportation or dispatch systems (TripShot, Samsara, Workday, ADP or similar)
- Ability to troubleshoot operational issues and implement process improvements
- Knowledge of DOT or FMCSA regulations preferred
Additional Details: - Must be comfortable working in a highly operational, hands-on leadership role
- Some early morning (3:00 AM starts), evening, and occasional weekend availability required based on service demand
- Role supports a team structure including dispatch, field operations, and assistant operations leadership
- Company is in a high-growth phase with significant expansion over the past year
Perks: - Opportunity to join a rapidly growing organization during a major expansion phase
- Ability to directly influence operational processes and build structure within the business
- Strong visibility with leadership and involvement in strategic operational decisions
- Competitive compensation with performance-based bonus potential
- Stable direct-hire role with long-term growth opportunity
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