Position SummaryAcuren is seeking an Operations Manager to support operations in Milwaukee, WI.
The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren's position as a trusted business partner and reduce their costs to operate.
ResponsibilitiesSupport the efficient and profitable delivery of technical services within a specific geographic or technical service area by:- Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
- Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
- Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
- Preparing price estimates for complex and detailed work packages;
- Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
- Approving technical training recommendations;
- Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
- Providing oversight to administrative functions to ensure accurate and efficient completion of
Manage financial performance by:- Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
- Reviewing and approving operational expenses, DTR's and expense submissions;
- Participating in in the development of operational and capital budgets;
- Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
- Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.
Ensure Service Excellence & Perform Business Development including: - Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
- Engaging productively with existing and new clients to expand regional service offerings;
- Improving value of services offered and demonstrating innovative technology to customers;
- Utilizing site specific metrics to improve productivity and improve customer service;
- Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.
Other work duties as assigned.
RequirementsKNOWLEDGE, SKILLS & ABILITIES: The position requires the following skills and abilities:
- Strong managerial skills with the ability to interact effectively with staff at all levels;
- Excellent communication, interpersonal and analytical skills;
- Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
- Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
- Strong organizational and prioritization skills.
- Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.
EDUCATION: - Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
- NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.
Benefits- Competitive Salary
- Medical, dental, and supplemental insurance
- 401K Plan
- Paid Holidays
- Paid Time Off
Working Conditions 
