Location: USA - New Albany, 1101 Beech Rd Division: Solutions Job Posting Title: Operations Manager A shift M-F 6am-230pm Time Type: Full Time Required. Position Description Summary: Responsible for planning, scheduling, coordinating, and measuring all operations within a client operated warehouse facility. Develop, implement, and measure standard operating processes within facility. Work from customer business schedules, develop daily schedules and measure performance to schedules. Oversee safety programs within the warehouse and ensure that customer satisfaction is high. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): 1. Establish and maintain warehouse operational infrastructure 2. Price all new business associated within facility 3. Develop and maintain ISO level operation guidelines and metrics including communication to internal and external customers 4. Develop and monitor productivity standards 5. Develop and maintain efficient, cost effective operations layout 6. Establish and maintain daily operating schedules 7. Coordinate daily cycle counts 8. P&L responsibility for the operation 9. Develop and maintain an internal training center within operation 10. Present facility operations to prospective customers 11. Ensure a safe working environment at all times and that employees comply with the use of personal protective equipment and proper precautions 12. Provide customer service to prevent and resolve errors 13. Select and place staff, ensure staff receives training for their job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and organizational objectives are met The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on problems of diverse scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems. Accountability - Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks. Impact of Decisions - Erroneous decisions or failure to achieve results will cause delays in schedules. Working Relationships - Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc. Scope - Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a management position. Bachelor's degree or equivalent required. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Generally prefer 5-10 years of related supervisory or management experience. Position Description Summary: Responsible for planning, scheduling, coordinating, and measuring all operations within a client operated warehouse facility. Develop, implement, and measure standard operating processes within facility. Work from customer business schedules, develop daily schedules and measure performance to schedules. Oversee safety programs within the warehouse and ensure that customer satisfaction is high. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): 1. Establish and maintain warehouse operational infrastructure 2. Price all new business associated within facility 3. Develop and maintain ISO level operation guidelines and metrics including communication to internal and external customers 4. Develop and monitor productivity standards 5. Develop and maintain efficient, cost effective operations layout 6. Establish and maintain daily operating schedules 7. Coordinate daily cycle counts 8. P&L responsibility for the operation 9. Develop and maintain an internal training center within operation 10. Present facility operations to prospective customers 11. Ensure a safe working environment at all times and that employees comply with the use of personal protective equipment and proper precautions 12. Provide customer service to prevent and resolve errors 13. Select and place staff, ensure staff receives training for their job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and organizational objectives are met The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on problems of diverse scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems. Accountability - Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks. Impact of Decisions - Erroneous decisions or failure to achieve results will cause delays in schedules. Working Relationships - Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc. Scope - Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a management position. Bachelor's degree or equivalent required. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Generally prefer 5-10 years of related supervisory or management experience. For this position, the expected base pay range is $90,000.00 - $110,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Operations Manager A shift M-F 6am-230pm New Albany