Operations Manager 2, Multi-Service

Sodexo

$103K — $133K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5 years of management experience
  • 3 years of related experience
  • Strong knowledge in facilities management operations
  • Proficiency in budget management and cost control
  • Expertise in customer service and relationship building
  • Leadership skills for team development and accountability

Responsibilities

  • Lead daily operations across multiple service areas
  • Manage conference logistics and vendor relationships
  • Ensure exceptional service delivery and client satisfaction
  • Supervise and develop a team of six
  • Implement operational strategies to drive performance
  • Monitor and enhance service quality and compliance
  • Manage budgets and financial initiatives for effective performance

Benefits

  • Comprehensive medical, dental, and vision care plans
  • 401(k) plan with matching contributions
  • Generous paid time off and company holidays
  • Opportunities for career growth and tuition reimbursement
  • Inclusive work environment focused on teamwork and safety
Full Job Description
Sodexo is seeking a General Manager 2 - Conference Center in Culver City, CA, supporting a Corporate Services client. This leader will oversee conference logistics, event setups, vendors, facilities support, and workplace service excellence.

Lead a team of six while managing event logistics, temporary labor, furniture moves, contractors, vendors, safety, daily operations, and budget support. Ensure seamless events and a high-quality workplace experience.

About the job

Lead daily operations for two or more core service areas at a client site, ensuring exceptional service delivery, client satisfaction, and long-term retention. Implement operational strategies that support client objectives, drive performance, and contribute to profitable growth. Supervise team members, allocate resources, monitor operating standards, and develop new programs to enhance service offerings.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $103445 - $133870

What's in it for you
  • Lead multiple service operations with direct oversight and accountability.
  • Influence strategy, service delivery, and overall client satisfaction.
  • Develop teams, improve operational performance, and strengthen service quality.
  • Contribute to client retention, growth, and the expansion of service offerings.
  • Manage budgets, drive initiatives, and enhance performance standards.
  • Work in a supportive, inclusive environment focused on teamwork and safety.
  • Apply problem-solving skills to optimize daily operations and resource use.


What you'll bring
  • Knowledge across facilities management operations, including custodial, housekeeping, grounds, pest control, mechanical, electrical, plumbing, and HVAC.
  • Business and financial acumen, with experience managing budgets and controlling costs.
  • Customer service expertise focused on relationship building and communication.
  • Leadership skills to develop teams, delegate effectively, and maintain accountability.
  • Experience establishing operating standards, implementing quality improvements, and ensuring compliance with safety and regulatory requirements.
  • Proactive, resourceful approach to solving operational challenges and supporting daily functions.


Requirements
  • Education Requirement: Bachelor's degree or equivalent experience
  • Management Experience: 5 years
  • Related Experience: 3 years


What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

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