Job Description
The Operations Lead serves as the Senior-level leader for TAP regional operations. This position manages regional personnel and operations, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.
Key Responsibilities
• Maintaining communications and situational awareness of on-site operations
• Communicate with Government counterparts on any risks, issues, or items of concern
• Plan, de-conflict, and schedule operational requirements with the field staff and Government
• Identify risks and opportunities to the program, presenting solutions and mitigation strategies
• Manage operational documents such as SOPs, policies, and procedures
• Lead Operations Synchronization meeting
• Provide staff updates
• Support and communicate all security guidance
• Serve as security POC to all on-site personnel for installation access issues, general security information, requests for assistance, and security guidance
• Assist with personnel issues that develop during new employee training and participating in coaching sessions as necessary
• Communicate guidance regarding continuing professional development opportunities
• Communicate with Government counterparts on any risks, issues, or items of concern
Required Skills
• Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.
• Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.
• Experience working directly with clients and exercising independent judgment.
Required Experience
• Master's degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor's degree accepted with relevant experience.
• U.S. citizenship and successful completion of a National Agency Check/background investigation.
Preferred Qualifications
• Demonstrated experience leading multi-site or regional TAP operations.
• Prior experience supporting Army transition programs, employer outreach, or installation-level operations.
