The Operations Lead Analyst provides advanced professional input to complex Operations Management / Finance Operations assignments/projects. Supports and provides direction to more junior professionals. Works autonomously, only requiring "expert" level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations / Finance Operations. May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. May assist in business processing, service levels and reporting. Is responsible for preparing and reviewing key statements and document related to business operations / Finance Operations or key accounts. May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place.
Required Knowledge, Skills & Abilities- Strong knowledge of healthcare or PBM operations, with direct experience in benefits configuration or benefits operations preferred.
- Excellent analytical, problem-solving, and root-cause analysis skills.
- Proven ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
- Strong written and verbal communication skills, including the ability to clearly articulate risks and recommendations to leadership.
- High attention to detail with the ability to think holistically about end-to-end processes.
- Identifies areas for improvement and initiates projects or programs
- Increase productivity, quality, and effectiveness
Qualifications- High School Diploma required.
- Bachelor's degree or equivalent work experience required.
- 3+ years of experience in operations, benefits operations, PBM, healthcare, or a related analytical role required
- Prior experience in a lead, SME, or senior analyst capacity strongly preferred.
- Proficiency in Microsoft Office Suite required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
