Flex is looking for a full-time
Operations & IT Specialist eager to take on a wide scope of responsibilities in a fast-paced startup environment. You should be tech-savvy and comfortable setting up hardware, provisioning software applications, troubleshooting issues, and maintaining secure network infrastructure. At the same time, you'll play a key role in general office and facilities management, ensuring our day-to-day business operations run smoothly and efficiently.
We're seeking a self-starter who learns quickly, thrives in dynamic settings, and is excited to make an impact on day one. In this role, you'll help streamline the management of our IT infrastructure and assets, interface internally across multiple functions to support our technical and business operations, and gain broad exposure to position our people and business for growth.
Salary range: $75 - 95k per year, commensurate with experience and equity stock options
ResponsibilitiesIT Support & Systems Administration- Manage technology upgrades, system rollouts, process improvements, and periodic audits of software licenses balancing security with operational efficiency.
- Execute onboarding and offboarding processes: provisioning hardware (laptops & peripherals) and software access (apps & local servers)
- Troubleshoot common desktop, connectivity, and application issues.
- Maintain and update internal resources, including the company wiki, domain hosting, and blog.
- Secure and monitor network infrastructure; implement IT security best practices and protocols.
- Evaluate and implement AI tools and automations to improve systems integrations and workflows, with attention to data security and access considerations.
Office & Business Operations- Oversee daily office operations to maintain a safe, clean, and productive workplace environment.
- Manage product inventory, including reordering, shipping, and receiving of stock.
- Serve as point of contact for facilities vendors in coordination with Business Operations.
- Evaluate purchasing decisions and negotiate with vendors to optimize costs and service levels.
- Organize workspace setups, seating assignments, and occasional office moves or reconfigurations.
- Support planning and execution of company events and other marketing activities.
- Perform other duties as assigned.
Requirements- 3+ years of IT support / Operations experience in a professional environment.
- Deep, technical knowledge of operating systems, email platforms, software provisioning, and hardware configuration.
- Comfortable using AI tools (e.g., ChatGPT, Claude) to improve day-to-day productivity, documentation, and troubleshooting, with familiarity integrating AI tools and automations into existing business systems and account workflows a strong plus.
- Strong service mindset with a proactive approach to solving problems.
- Extremely detail-oriented with the ability to draw insights to inform decisions.
- Strong working knowledge of Google Workspace (admin-level a plus).
- Comfortable managing account access and credentials in a password manager (we use 1Password).
- Experience with Asana or similar project management tools.
- Experience managing office operations or facilities is a strong advantage.
- Ability to work onsite at our Venice, CA office 2-3 days per week required, with occasional evening or weekend availability to support urgent facilities needs or office events.
In 1 month, you will:- Familiarize yourself with Flex's products, services, and customer needs.
- Learn our IT systems, onboarding workflows, and critical operational processes.
- Familiarize yourself with existing service agreements (cleaning, maintenance, utilities, office supply vendors.)
- Meet and build rapport with your teammates and cross-functional stakeholders.
- Begin responding to IT support requests and assisting employees.
In 3 months:- Successfully onboard your first new hire, managing all technical and workspace setup requirements.
- Update the company wiki to reflect current organizational structure and resources.
- Perform routine maintenance on company hardware and coordinate e-waste recycling.
- Review and recommend updates to policies for workspace usage, access, and safety protocols.
In 6 months:- Fully support the day-to-day operations of our headquarters office in Venice, CA.
- Create and update existing procedure documents for opening/closing the office, emergency contacts, vendor escalation paths, and maintenance protocols.
- Conduct a comprehensive audit of software permissions and security measures across core systems.
- Identify and drive cost savings by eliminating stale or underused applications.
- Support cross-functional initiatives and projects, such as improvements to the engineering tech stack or workplace enhancements.
- Assist in the planning and execution of company-wide events and gatherings.
We pay competitive salaries, equity, & benefits including (but not limited to) medical, dental and vision health insurance, 401k, paid parental leave, open PTO, 401k, and a $1,000 annual learning credit.
