- Do you have an uncompromising eye for detail, capable of spotting the "hidden risks" in high-stakes Methods of Procedure (MOPs) before they can impact service?
- Are you a systems-level thinker who can bridge the gap between high-level business demand and the granular reality of infrastructure performance?
If you said yes - read on.
About the role
Reporting to SVP, Operations, Construction & Engineering, the Operations Field Engineer will play a key role in
standardizing operational engineering practices and providing expert, high-level support across the entire organization's operational footprint.
What You'll Own
Operational Engineering Standardization
- Conduct comprehensive technical reviews and approvals of all high-risk and complex Methods of Procedure (MOPs) and standard operating procedures (SOPs) before implementation, ensuring technical accuracy, minimizing risk, and adherence to centralized standards.
- Develop, document, and champion global operational engineering standards, topologies, and configurations used by regional field teams.
- Evaluate, select, and deploy engineering tools and technologies that enhance field operational effectiveness and remote troubleshooting capabilities.
- Capacity Planning Subject Matter Expert (SME) ensures infrastructure and resources align with business demand. You will analyze system performance, forecast future growth, and mitigate risks of over-provisioning or service outages.
Incident and Crisis Assistance
- Provide expert, Tier 3 or Tier 4 technical assistance during major outages, service impacts, or complex operational incidents, offering high-level engineering guidance to local operations teams.
- Participate in post-incident reviews to identify systemic engineering failures, contributing to the development of corrective actions and preventative measures.
Customer and Compliance Audits
- Serve as the primary technical subject matter expert (SME) during high-stakes customer audits, compliance reviews, and technical diligence meetings.
- Maintain and prepare centralized technical documentation, diagrams, and evidence of operational controls to satisfy rigorous customer and regulatory requirements.
Operational Support and Training
- Act as a centralized consultant to regional field operations teams for complex deployments, upgrades, and troubleshooting challenges that exceed local expertise and perform minor engineering reports/studies based on requirements.
- Develop and deliver advanced technical training sessions and workshops to operations personnel on new technologies, standardized MOPs, and critical operational practices.
What you bring
Experience
- 5-10+ years in critical infrastructure, data center operations, or large-scale network engineering.
- Proven track record of managing Tier 3/4 escalations and writing complex technical documentation for a global audience.
- Experience in data centers is an asset.
Education/Certification/Designation
- Bachelor's degree in construction management, Electrical Engineering, Mechanical Engineering, or a related field considered an asset
Skills
- Strong communication skills (written and verbal).
- Strong planning, organizational, time management skills.
- Highly organized, detail-oriented, and process-driven.
Technical Knowledge
- Mastery of UPS systems, PDU distribution, Generators, and HVAC/Chiller plant architectures.
- Proficiency in tracking and forecasting kW power density, cooling loads, and rack utilization.
- Expert knowledge of Building Management Systems and electrical monitoring telemetry for remote oversight.
- Advanced Root Cause Analysis (RCA) for systemic mechanical or electrical failures.
- Deep understanding of data center compliance (e.g., ISO 27001, SOC2, Uptime Institute standards).
Working Conditions
- Regular business hours, Monday to Friday, with the ability to manage tight deadlines.
- Available 24 hours a day, 7 days a week to respond to critical incidents.
- All offers of employment are subject to satisfactory background checks.
Ready to make an impact?
If you're looking for a role where your expertise will directly influence the growth of a fast-moving company - we'd love to hear from you.
