THE CHALLENGEThe Operations Engineer is a critical role focused on ensuring the reliability and high performance of our game services, infrastructure, and core business systems. You will manage and optimize essential operations, including systems monitoring, risk identification, incident response and escalation, and overall operational processes. This role requires continuous, cross-functional collaboration with game studios, infrastructure, and application teams on various requests and projects. Success requires knowledge across a comprehensive range of platforms and tools.
WHAT YOU'LL TAKE ON• System & Platform Management
• Manage and maintain Windows and Linux servers, including in virtual and cloud-hosted environments, ensuring stability, security, and optimal performance.
• Cloud & Monitoring Operations
• Administer and manage multi-cloud services across AWS, Azure, GCP, and SaaS environments for seamless integration.
• Configure and utilize monitoring tools (e.g., CheckMK) to ensure comprehensive alerting, issue identification, and critical service incident awareness.
• Incident Response & Risk Management
• Spearhead outage management, including initial communication, triage, and escalation.
• Diagnose and resolve operational issues across various services using established playbooks.
• Assess potential operational risks and impacts on game and core services, taking proactive measures to prevent incidents.
• Relay accurate and timely information regarding service impacts to stakeholders.
• Operational Coverage
• Participate in the 24x7 operational coverage rotation, including scheduled on-shift and on-call duties. Candidates must be available for shifts that may extend beyond standard business hours, including weekends and public holidays, to triage and troubleshoot critical system alerts.
WHAT YOU BRING• Technical Expertise & Proficiency
• Solid understanding of IT principles, theories, and concepts, including networking, scripting, and system architecture.
• Experience managing, maintaining, and interacting with: Windows and Linux environments; VMware, vSan, and cloud platforms (AWS, Azure, GCP); Identity and access management systems; Messaging and collaboration systems; Configuration management tools; Scripting; VDI ; and IT Service Management/PMO tools (Jira, ServiceNow, Confluence).
• Problem Solving & Decision Making
• Address diverse and moderately complex operational problems using sound judgment.
• Proactively develop and recommend solutions to tactical business issues.
• Exercise considerable autonomy in making operational decisions, consulting with senior engineers on highly complex issues as necessary.
• Support and Escalation
• Experience supporting C-Level executives and handling critical IT issues.
• Ability to promptly and efficiently address critical infrastructure and service issues.
Who'll Thrive Here:• Mindset & Approach
• A commitment to continuous improvement and proactive issue resolution.
• Able to identify potential issues before they become critical and manage details effectively.
• Live Services Knowledge and experience in managing change/crisis situations to ensure minimal disruption.
• Collaboration & Communication
• Works well as a Team Player in a collaborative environment, sharing knowledge and supporting team members.
• An Effective Communicator, able to relay information accurately and timely to the game studio and other stakeholders.
• Background
• At least 1 year of experience in a similar role and/or 3 years experience in a relevant role.
WHAT WE OFFER YOU- Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
- Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles - through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
- Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
- Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.
