The Operations Watch Engineer is a critical member of a 24/7 mission environment, serving as the central point for maintaining real-time situational awareness of mission-critical systems supporting global operations. This role monitors multiple data streams, triages system degradations, coordinates with technical teams, and communicates rapid, accurate assessments to stakeholders and senior leadership. The position requires exceptional composure, sharp analytical skills, and the ability to synthesize complex information quickly in a high-tempo watch floor environment.
What you'll do:- Maintain continuous monitoring of multiple operational systems, real-time data feeds, and mission-critical applications
- Serve as the initial point of contact for all incidents, assessing severity, resolving issues when possible, and escalating per established Standard Operating Procedures
- Produce clear and concise Spot Reports and shift summaries capturing all essential operational details
- Act as the central communication hub during crisis events, coordinating efforts across field teams, operations, and senior leadership
- Maintain an accurate and detailed chronological watch log to ensure seamless shift turnover
What you'll need:- Bachelor's or Master's degree in Systems Engineering, Computer Science, Computer Engineering, or a related field; relevant experience may substitute for formal education
- Proficiency with watch floor tools such as: Kibana, Nagios, and/or Grafana
- Ability to operate effectively on a rotating 12-hour shift schedule, maintaining focus during periods of high operational intensity
Bonus points if you have:- Prior experience in an operations center environment, such as GSOC, SOC, EOC, military command center, or emergency dispatch environment
- Strong critical thinking skills with the ability to analyze disparate information and maintain situational clarity under pressure
- Excellent written and verbal communication skills, with the ability to brief senior leaders effectively
Clearance:- Must have an active TS/SCI with Polygraph level clearance
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of
California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:
$86,400-$176,200 USD
