We are currently seeking qualified candidates to fill the role of a Operations Director for AI server repair.
Role and Responsibilities
- Provide strategic leadership and overall operational direction for an AI server repair and reverse logistics facility.
- Drive a culture of safety, quality, operational excellence, and continuous improvement while ensuring compliance with all regulatory, environmental, and customer-specific requirements.
- Maintain full Profit and Loss (P&L) responsibility, including budgeting, forecasting, labor management, capital planning, productivity improvements, and cost optimization.
- Establish and monitor key performance indicators (KPIs) including throughput, turnaround time, first-pass yield, repair quality, inventory accuracy, customer satisfaction, labor efficiency, and operating margin.
- Develop and execute operational strategies that support rapid business growth, increased production capacity, and evolving customer requirements.
- Serve as the operational liaison with customer leadership, conducting regular business reviews, resolving escalated issues, and identifying opportunities to expand services and improve customer satisfaction.
- Partner closely with Engineering, Supply Chain, Quality, Finance, IT, Human Resources, and Facilities to ensure organizational alignment and effective resource planning.
- Lead capacity planning, workforce planning, capital equipment investments, facility expansion projects, and operational readiness initiatives.
- Champion Lean Manufacturing, Six Sigma, automation, and digital transformation initiatives to improve productivity, reduce waste, and enhance operational performance.
- Ensure effective inventory management, material flow, asset accountability, and secure handling of high-value AI server components throughout the repair lifecycle.
- Foster a culture of accountability, employee engagement, and continuous learning by mentoring leaders, developing succession plans, and building high-performing management teams.
- Provide leadership during customer audits, business continuity events, and operational escalations.
- Support strategic planning, new customer implementations, new product introductions (NPI), and expansion of repair capabilities.
Education, Training and Skills
- Bachelor's degree in Engineering, Operations Management, Supply Chain or a related discipline required; MBA or other advanced degree preferred.
- Minimum of fifteen (15) years of progressive leadership experience in manufacturing, electronics repair, high-technology operations, or industrial services.
- Experience leading AI server, enterprise hardware, electronics manufacturing, data center infrastructure, or reverse logistics operations strongly preferred.
- Demonstrated experience managing complex customer relationships, contractual service level agreements, and executive business reviews.
- Proven success managing multi-million-dollar operating budgets and full P&L responsibility.
- Strong strategic leadership with the ability to translate business objectives into operational execution.
- Proven ability to lead large, cross-functional organizations in fast-paced, high-growth environments.
- Extensive experience implementing Lean Manufacturing, Six Sigma, continuous improvement, and operational excellence methodologies.
- Strong financial acumen with demonstrated success improving profitability through productivity, quality, inventory optimization, and cost management.
- Experience leading capacity planning, workforce planning, and operational scaling for rapidly growing businesses.
- Excellent communication, negotiation, and customer relationship management skills.
- Demonstrated ability to influence stakeholders and collaborate effectively across all organizational levels.
- Strong analytical and data-driven decision-making skills with experience using operational dashboards and KPI reporting.
- High level of integrity, accountability, and commitment to developing future leaders.
- Proficient with ERP, MES, warehouse management, and Microsoft Office applications.
