Job Title:
Operations Director Automotive (Remote)
Job Description
The Operations Director Automotive is responsible for leading multiple lines of business, client programs, or business units to achieve operational excellence, client satisfaction, employee engagement, and financial performance. This role provides strategic leadership to Operations Managers, Senior Managers, and other leaders while ensuring the successful execution of client commitments and organizational goals. (Military veterans are encouraged to apply.)
WHAT YOU WILL DO IN THIS ROLE
As a Operations Director Automotive working from home, you will:
- Responsible for managing the performance across multiple automotive accounts; experience in the automotive industry is a huge plus in this role!
- Serve as a primary contact to our automotive clients; proactively discussing strategic initiatives, performance, sharing goals and objectives, etc.
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Operations Director Automotive (Remote) role include:
- 18 Years of age or older with a completed High School Diploma or GED required
- Bachelor's Degree preferred in Business, Management, Operations, or related field.
- Experience within the automotive industry- Required
- 5-8+ years of progressive operational leadership experience.
- Experience partnering with clients to deliver exceptional experiences
- Strong financial acumen
- Experience with AI solutioning
- Flexibility & Ability to pivot based on changing priorities
- Outstanding communication and presentation skills
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction
- Must be willing to work a flexible schedule
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary range for this position is $115,00.00- $140,000.00 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
- Paid training and lucrative employee referral program.
- DailyPay enrollment option to access pay "early," when you want it.
- Health and wellness programs with trained partners to help promote a healthy you.
- Mentorship programs that support your rewarding career journey.
- Work-from-home convenience with company-supplied technologies.
- Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
- A range of other perks and benefits.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”
JOB AVAILABILITY
This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 09/27/2026.
Location:
CAN, ON, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
