In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OPERATIONS DIRECTOR - Middlesex County (NJ) Sports ComplexMCP SFM, LLCLOCATION: Middlesex, NJ
DEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: FULL-TIME (EXEMPT)POSITION SUMMARY:The Operations Director will be responsible for the management of facility operations including but not limited to guest services, maintenance, housekeeping, retail, food & beverage, event management, front desk administration and reporting. The Operations Director will also work closely with other departments in hiring, training, and staff scheduling.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:- Oversee front-line managers/supervisors to ensure compliance with SFM policies and additional applicable laws
- Oversee effective communications with event owners pre- and post-event
- Oversee the administration and high level of detail required in the organization of events
- Assists with labor law compliance and adherence
- To be on-site at events and take responsibility for the various aspects of managing personnel and production
- Negotiates and produces contracts for relevant vendors building a good working relationship
- Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
- Closes liaison and communication with other departments within the events team including marketing and sales
- Ensures all health & safety, quality control, expense management, security, procedures, and facility maintenance, and proper cash handling procedures
- Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
- Lead cross-functional teams, create and monitor leadership team schedule
- Ensures events comply with safety regulations, ensures staff is adequately prepared for the event, gives final operational approval for event set-up
- Hires, trains, and educates staff on proper events and safety procedures
- Develops and manages budgets and exercises control in expense management/maintenance
- Analyze event performance and prepare metrics presentation
- Promotes company culture and expectations to staff
- Works with General Manager and Finance Manager to develop KPI reports
- Contributes to facility business plan and execution
- Oversee proper reporting of inventory
- Serves as MOD on nights and weekends
- All other duties as assigned by management
MINIMUM QUALIFICATIONS:- Bachelor's degree in management, sports management, business or related field with 3-5 years of experience in a leadership role in operational management and/or event management
- Food service and food service management experience preferred
- Must have excellent interpersonal, project management and problem-solving skills
- Must be a team player, must have excellent verbal and written communication skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be willing to obtain CPR certifications
- Well organized, efficient, flexible, and able to meet deadlines
- Able to cope with many tasks at once and work to tight schedules
- Able to work flexible schedule including weekends, nights and holidays
WORKING CONDITIONS AND PHYSICAL DEMANDS:- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time in various conditions
- Limited travel may be required
- Facility has intermittent noise
