Cisco

Operations & Content Excellence Program Manager - Global Sales Activation & Adoption

Cisco$125K — $159K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Program or Operations Management, ideally in Sales or Go-to-Market.
  • Experience in change management, program management, and operations.
  • Experience leading creative teams or managing contractors.
  • Hands-on knowledge of Asana or similar project management tools.
  • Proficiency with content tools like SharePoint, SalesConnect, and Adobe Creative Suite.

Responsibilities

  • Build and enhance the team's operating model.
  • Manage incoming requests across Activation and Adoption workstreams.
  • Oversee resource planning and capacity management with program leadership.
  • Facilitate team calls and cross-functional alignment sessions.
  • Maintain the team's roadmap and performance activities.
  • Track program health through metrics and reporting frameworks.
  • Lead a creative team to produce high-quality content solutions.

Benefits

  • Flexible working environment with opportunities for remote work.
  • Access to Cisco's professional development resources.
  • Networking opportunities within a global team.
  • Involvement in a transformative change management initiative.
Full Job Description
The application window is expected to close on: 06/26/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

The Operations & Content Excellence Program Manager for Cisco's Global Sales Activation & Adoption is a dual-focused leader responsible for orchestrating complex change management activities while driving a world-class content strategy. This role serves as a key connector between global strategy and regional execution, ensuring operational continuity and stakeholder confidence.

As a team lead for our contractor workforce, you will oversee both operational rigor and creative output, ensuring our messaging and assets are not only accurate but visually compelling and highly effective. You will manage the end-to-end lifecycle of activation content-from strategy and design to production and socialization-ensuring all materials drive adoption and reflect Cisco's brand identity.

Key Responsibilities

Operations & Program Orchestration

  • Build, maintain, and continuously improve the team's operating model.


  • Manage intake processes and triage incoming requests across Activation and Adoption workstreams.


  • Oversee resource planning and capacity management in partnership with program leadership.


  • Facilitate recurring team calls and cross-functional alignment sessions.


  • Own and maintain the team's Roadmap, Quarterly Performance activities, and Retrospective planning.


  • Manage Metrics & Reporting frameworks to track program health and outcomes


Content Excellence Leadership

  • Lead a creative contractor team to deliver high-quality, scalable content solutions.


  • Content Strategy & Design: Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design.


  • Training & Multimedia Production: Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers.


  • Documentation & Collateral: Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series.


  • Socialization & Platform Strategy: Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups.


Team Leadership & Stakeholder Management

  • Lead a team of contractors to drive operational and content excellence.


  • Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences.


  • Support escalation paths for Project Managers across active workstreams.


  • Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting.


Minimum Qualifications

  • 8+ years of experience in Program or Operations Management, preferably in a Sales or Go-to-Market environment.


  • Demonstrated experience in change management, program management, and operations.


  • Proven experience leading or managing creative teams and/or contractors.


  • Hands-on experience with Asana or similar project management software.


  • Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent).


Preferred Qualifications

  • Prosci certification or deep working knowledge of the ADKAR model.


  • Strong ability to manage multiple stakeholders across global and regional teams.


  • Experience in a creative agency or internal content production environment.


  • Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment.


  • Experience supporting large-scale sales transformation or enablement programs.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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