DescriptionPosition SummaryAs the
Operations and Administration Director, you will work closely with the
Executive Director to develop and maintain
efficient processes and systems that enhance the
resident experience. This role requires
strong leadership, problem-solving skills, and a proactive approach to community operations.
Your key responsibilities will include
overseeing administrative and dining services operations, ensuring adherence to budgets and policies, and supporting team members to uphold Brightwater's high standards of service.
Key ResponsibilitiesLeadership & Team Development- Recruit, hire, supervise, evaluate, and support Dining Services, Administrative, and Community Engagement teams.
- Conduct weekly department meetings and ensure alignment with community goals.
- Oversee work schedules, employee training, and performance expectations.
- Promote a positive, team-oriented work culture focused on resident satisfaction and employee growth.
Resident & Community Engagement- Ensure all Experience Systems are followed to enhance resident engagement and quality of life.
- Support team members in creating meaningful programs and experiences for residents.
- Assist with community tours and resident move-in processes as needed.
Operations & Compliance- Oversee business office functions, including accounts receivable, accounts payable, payroll processing, and clerical support.
- Ensure compliance with accounting, budget, and dining services protocols.
- Monitor community operations and assist with emergency staffing needs if required.
Front Desk & Administrative Support- Supervise Administrative Assistants, Receptionists, and Bus Drivers to ensure excellent customer service.
- Maintain a professional, welcoming atmosphere for all residents, families, and visitors.
- Oversee reception area operations, including scheduling, phone management, and visitor assistance.
Dining Services Oversight- Lead front-of-house dining services personnel, ensuring exceptional dining experiences for residents.
- Ensure adherence to food service standards, hygiene, and customer service protocols.
- Assist with dining service operations when necessary, including seating, serving, and addressing resident concerns.
Qualifications- Minimum 2 years of management experience in administration, hospitality, dining services, or senior living.
- Strong leadership, interpersonal, and communication skills.
- Ability to maintain confidentiality and professionalism in all aspects of the role.
- Experience with budget management, employee supervision, and operations oversight.
- CPR and First Aid certification (or willingness to obtain).
- Compliance with state or provincial certification requirements.
Why Brightwater?At
Brightwater Senior Living, we believe that the
smallest moments make the biggest difference in our residents' lives. Our communities are
designed to adapt to residents' needs-and we rely on
dedicated, compassionate professionals like you to bring that vision to life.
What We Offer:A
supportive, team-driven work environment
Opportunities for career growth and professional developmentThe chance to
truly impact the lives of seniors every day
Join Our Team!If you are a
proactive, organized, and people-focused leader who is passionate about creating
exceptional experiences for residents and team members alike, we encourage you to apply today!
