Position Overview

As an Operations Advisor Senior within PNC's Midland organization, you will be based within the PNC Midland footprint.

As a Senior Operations Advisor, this role leads critical Investor Reporting activities, ensuring accurate reporting and remittance of funds, oversight of complex transactions, and successful execution of strategic initiatives. The position strengthens operational integrity by proactively managing risk and ensuring compliance with regulatory and servicing requirements.

The ideal candidate will possess the following qualifications, skills, and attributes necessary to be successful in Investor Reporting:

• Minimum of six years of loan servicing experience, preferably within investor reporting; equivalent experience in complex financial operations will be considered
• Strong understanding of financial calculations, cash movement processes, and the ability to analyze and resolve reporting discrepancies
• Exceptional time management and prioritization skills, with the ability to effectively manage multiple competing deadlines in a fast-paced environment
• Highly organized and detail-oriented, with a proven commitment to accuracy, quality, and operational excellence
• Demonstrated ability to independently identify issues, analyze root causes, and implement effective solutions
• Sound decision-making skills, with the ability to assess risk, escalate concerns when appropriate, and drive timely resolution
• Ability to work independently while maintaining strong collaboration and communication across business partners and stakeholders
• Strong analytical and critical-thinking skills, with the ability to interpret complex data, identify trends, and support informed business decisions
• Demonstrated leadership by serving as a trusted advisor on complex reporting and reconciliation matters, mentoring peers, and advancing team objectives. Proactively monitors production workflows to identify risks, quality concerns, and operational inefficiencies, escalating issues when necessary and driving sustainable corrective actions to resolve systemic challenges, strengthen controls, and enhance overall operational performance.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team.
• Establishes process performance measurements and oversees business impact.   May implement critical business support services.  Communicates performance statistics  to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

CompetenciesAccuracy and Attention to Detail, Consulting, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures

Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Language Assessments

 

No Required or Preferred Language Assessments

 

 

Pay Transparency

Base Salary: $63,750.00 – $106,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/03/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.