Citigroup, Inc

Operational Support Lead Analyst

Citigroup, Inc • $93K — $140K *
Jacksonville, FL 32210In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Proven ability to build and maintain strong relationships
  • Experience with workforce management principles and practices
  • Proficiency in data analysis and reporting tools
  • Bachelor's degree required; Master's preferred

Responsibilities

  • Evaluate and validate analyses from AIM and Data Science teams
  • Communicate forecasting methodologies effectively to clients
  • Create executive-level presentations and reports
  • Partner with cross-functional teams to enhance GWFO tools
  • Leverage AI for enhanced forecasting accuracy
  • Seek and integrate feedback for professional development

Benefits

  • Medical, dental & vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation and sick leave
  • Paid holidays
Full Job Description
Global Workforce Management Relationship-Vice President
  • Excited to grow your career?


The Global Workforce Management Relationship Manager (GWFM RM) plays a critical role in ensuring the accuracy, effectiveness, and continuous improvement of our global workforce forecasting and management solutions. This role requires a blend of analytical skills, communication prowess, and a strong collaborative spirit.

Key Responsibilities:
  • Data Validation and Analysis:
    • Evaluate and validate analyses from key partners, including AIM and Data Science teams, ensuring the accuracy of key performance indicators (KPIs).
    • Critically assess forecasting methodologies and identify areas for improvement.
    • Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics.
    • Define clear drivers for forecasting models and ensure their proper integration.
  • Client Communication and Relationship Management:
    • Effectively communicate forecasting methodologies and results to clients, building trust and confidence in the value proposition.
    • Tailor communication to different audiences, from operational teams to executive leadership.
    • Proactively address client questions and concerns, providing clear and concise explanations.
    • Build strong relationships with clients, acting as a trusted advisor and consultant.
  • Presentation and Reporting:
    • Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations.
    • Deliver compelling presentations that inspire confidence and drive decision-making.
    • Incorporate constructive feedback to continuously improve presentation quality and effectiveness.
  • Cross-Functional Collaboration:
    • Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes.
    • Facilitate effective communication and collaboration across different functional areas.
    • Drive consensus and alignment on key initiatives and projects.
  • Innovation and Continuous Improvement:
    • Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency.
    • Explore new and innovative approaches to workforce management, driving continuous improvement.
    • Stay abreast of industry best practices and emerging trends.
  • Professional Development:
    • Actively seek and incorporate feedback to enhance skills and expertise.
    • Demonstrate a commitment to continuous learning and professional growth.
    • Adapt to evolving business needs and embrace new challenges.

Key Performance Indicators:
  • Forecast accuracy
  • Client satisfaction
  • Stakeholder engagement
  • Adoption of advanced technologies
  • Continuous improvement initiatives

Required Skills and Experience:
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Proven ability to build and maintain strong relationships
  • Experience with workforce management principles and practices
  • Proficiency in data analysis and reporting tools


Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Primary Location:
Jacksonville Florida United States

Primary Location Full Time Salary Range:
$93,440.00 - $140,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jul 13, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

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Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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