GENERAL DESCRIPTION:StructureCare is a growing, engineering-led parking structure management company committed to delivering safe, sustainable, and innovative solutions. As part of our Centers of Support, the Operational Readiness Manager owns the execution and sustained performance of the StructureCare Repeatable Model across every territory and region. The role is accountable for onboarding, workforce capability development, operational readiness, role-based learning, change execution, territory coaching, readiness and compliance review, and reinforcement of operational standards. It converts approved standards and processes into consistent behavior, protects the consistency of the StructureCare brand and client experience across all locations, and delivers measurable business results.
The Operational Readiness Manager partners closely with system and process owners as well as territory and regional leaders to translate approved standards into effective learning experiences, and to ensure coworkers are trained, reinforced, and supported to perform their roles consistently throughout their tenure, not only at hire. This role does not author system configurations or process standards. It owns whether those standards are taught, executed, measured, and sustained in the field, and it owns the readiness data and corrective action planning that follow.
EXPERIENCE, TRAINING, AND/OR EDUCATION REQUIRED:EDUCATION- Bachelor's Degree in Business Administration, Organizational Development, Construction Management, Engineering, Operations Management, Education, Human Resources, or a related discipline preferred.
- Equivalent combination of education, operational leadership, workforce development, and related experience will be considered.
EXPERIENCE/SKILLS- 7-10 years of experience in workforce development, operational training, organizational effectiveness, coaching, field leadership, or operations management, including experience accountable for results across multiple locations.
- Demonstrated ability to build trust, influence leaders and coworkers without direct reporting authority, manage resistance, and create alignment while maintaining credibility. This is the central requirement of the role.
- Experience designing and delivering onboarding programs, role-based training, career path and promotion readiness criteria, and workforce capability development initiatives.
- Experience conducting operational reviews or field audits against defined standards, reporting findings to leadership, and driving corrective action to closure.
- Demonstrated success leading organizational change and driving execution of new processes, systems, or operational standards through to sustained adoption.
- Experience designing and administering functional skills assessments used to identify development needs and promotion readiness.
- Experience working within a geographically dispersed, remote, and field-based organization.
- Ability to translate operational procedures, playbooks, and business processes into practical learning and development solutions.
- Strong facilitation, coaching, and presentation skills with the ability to engage diverse audiences, from field crews to senior leaders.
- Experience identifying performance or capability gaps and developing targeted improvement plans with measurable outcomes.
- Strong organizational, communication, and project management skills with the ability to manage multiple priorities across multiple territories simultaneously.
- Construction, engineering, building services, industrial services, or other project-based operational experience preferred.
ESSENTIAL JOB FUNCTIONS:Operational Readiness, Standards Execution, & Capability Development- Own StructureCare's operational readiness programs and ensure coworkers, teams, and territories have the skills, knowledge, and support to execute the Repeatable Model consistently.
- Own the readiness and standards adherence review process across all territories, including the review schedule, the criteria, the findings, and the reporting of results to the Vice President, Operations and regional leadership.
- Own corrective action planning where readiness or adherence gaps are identified, partnering with Regional General Managers and Territory Managers on the plan and driving it to closure.
- Protect consistency of the StructureCare brand and client experience across every territory by ensuring approved standards are executed the same way in every market.
- Influence and align territory and regional leaders around readiness priorities, managing resistance and building credibility without direct reporting authority.
Onboarding & Training- Own StructureCare's onboarding program and ensure new coworkers receive consistent, role-based training aligned with the Repeatable Model.
- Develop, deliver, and continuously improve role-based training, learning paths, and development resources across the full coworker lifecycle, not only at hire.
- Own the functional skills assessment process used to identify development needs and to support promotion readiness decisions, including the Structural Engineer to Senior Structural Engineer progression, in partnership with Engineering and territory leadership.
- Coordinate StructureCare participation in High Way and other High Industries learning and development programs.
- Facilitate instructor-led, virtual, and field-based training supporting operational, technical, and leadership development.
Change Execution & Reinforcement- Partner with the Repeatable Model and Estimating Manager to translate approved changes into effective training, communication, and execution plans.
- Lead reinforcement activities so new processes, systems, and standards are consistently understood, executed, and sustained over time.
- Own measurement of execution through the scorecard process, report where execution is falling short, and work with territory leadership to remove barriers.
Territory Support & Coaching- Travel regularly to territories to provide coaching, mentoring, workshops, and operational support.
- Partner with Regional General Managers and Territory Managers to improve coworker capability, strengthen teams, and reinforce operational standards.
- Serve as a trusted advisor to territory leaders on coworker development, readiness, and operational effectiveness.
Readiness Measurement & Reporting- Leverage visibility to readiness, standards adherence, and operational health metrics across all territories and regions.
- Report readiness findings and trends to the Vice President, Operations and the StructureCare leadership team, including recommendations for action.
- Own the Learning Management System (LMS) for StructureCare, including content administration, training assignments, completion tracking, and reporting.
- Maintain training and readiness records and documentation supporting readiness, compliance, and workforce development objectives.
- Ensure training content remains aligned with current operational standards, systems, and business practices.
Continuous Improvement- Gather feedback from coworkers and leaders regarding development needs, training effectiveness, and operational readiness.
- Utilize Territory Health Measurements, scorecards, and leadership feedback to identify opportunities for capability development and performance improvement.
- Partner with High Learning & Development resources and Operational Support leaders to continuously improve programs across StructureCare.
ADDITIONAL REQUIREMENTS:- Ability and willingness to travel regularly to StructureCare territories, regional offices, customer locations, and field job sites. Estimated travel requirement: 25-50%.
- Ability to build effective partnerships and influence coworkers and leaders without direct reporting authority.
- Ability to work safely and effectively in active parking structures, construction environments, and other operational settings.
- Ability to facilitate in-person and virtual training, coaching, and development activities.
- Willingness to work flexible schedules as necessary to support business needs and territory travel.
MARGINAL JOB FUNCTIONS:- Assist with the evaluation and implementation of learning technologies, instructional tools, and workforce development resources.
- Support development of training communications, job aids, reference materials, and learning resources.
- Attend professional development opportunities, industry conferences, and training events to maintain awareness of best practices.
- Assist with reporting, presentations, and special projects as assigned.
LICENSE, CERTIFICATES OR REGISTRATIONS REQUIRED:- Valid state driver's license and acceptable motor vehicle record.
DIMENSIONS:- Multiple simultaneous projects with impact to systems, process, and training for all of StructureCare territories and regions.
- Lead and coordinate projects for territory/regional managers and other territory-based roles (i.e. Sales, Project Management, and Engineering) as directed.
REPORTING RELATIONSHIPS:Reports to Vice President, Operations at StructureCare
