Introduction to the jobSales Order Management team is seeking an Operational Planner to play a critical role in ensuing the timely, accurate, and efficient delivery of materials to warehouses, customer and vendor sites worldwide. In this role, you will help translate customer and stakeholder requirements into actionable delivery plans, coordinate material availability, monitor order progress, and drive follow-up across the logistic process.
Role and responsibilities- Respond to and oversee the process of incoming orders from various customer locations. Communicate directly with internal stakeholders to ensure that their needs are understood, communicated, and fulfilled. Monitor and follow up with daily escalations.
- Collect/predict demand, turn to planning & delivery of material to support services at customer sites.
- Development of operational plan (resources, local constraints, and infrastructure) to ensure material availability progress to support customer service needs
- Execution of the plan and drive delivery of materials to local warehouses and customer sites.
- Meeting internal/external stakeholders, understanding their requirements and manage to listen, clarify, and interpret into actionable items with end to end follow up.
- Planner, working independently on processes with significant dependencies on other processes/units. Good understanding of the own process and the impact on related processes. Working under limited supervision of team lead or senior colleagues on end deliverables.
- Ensure successful delivery of all logistic requirements and services. Contribute to the logistic project team to ensure that the (thousands of) high-tech parts are delivered on-time, on-spec and at the right quality at the customer site. Meet the delivery requirements that have been agreed with the customers and ASML. In the context, initiate and drive continuous improvement to optimize logistical costs.
- Evaluate performance with all stakeholders and identify, initiate & drive improvements. Drive projects to further develop and improve end to end logistics processes and improve existing processes. Other relevant assignments according to business needs
- Acts like a mentor to junior colleagues.
- Other business as required
Education and experience- Relevant bachelor's degree is preferred (e.g. Business Administration, Supply chain)
- SAP experience is preferred, data analysis skill is must (Excel, Power BI, Spotfire, etc.)
Skills- Organizational and Prioritization Skills
- Result-Oriented and Proactive Attitude
- Adaptability to Pressure and Changing Requirements
- Team Player
- Stakeholder Relationship Building
- Customer Dedication and Service Mindset
- Continuous Improvement Drive
- Proactive Learning Attitude
Other informationPlanning and Delivery (P&D) combines all planning activities across ASML, bringing demand and supply perspectives closer together. P&D collaborates closely with business lines and sectors to connect requirements and priorities into an integrated business plan, while remaining clear on bottlenecks and real constraints, so we can stretch them to meet opportunities without becoming unrealistic. This allows P&D to become the unbiased, trusted partner that helps ASML to remain both ambitious and realistic in its business planning and capacity and increases our combined solution power to drive improvements.
The P&D organization focuses on four key activities:
- Planning, planning strategy and improvement
- Integral demand and supply (0-3 year horizon)
- Capacity preparation planning (>3 year horizon)
- Delivery: freight, customs and warehousing
Additional Responsibilities:There is potential for exposure to strong magnetic fields, high voltage and currents.
