Your MissionAs a
Program Manager, Operational Excellence at Engine, you'll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Here's what you'll take charge of:
- Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.
- Strategic Collaboration: Develops cross-functional relationships that drive collaboration and alignment.
- Data-Driven Decision Making: Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy.
- Leadership & Mentorship: Mentors others on continuous improvement tools and principles to promote higher operational standards.
- Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.
- Operational Standardization: Discovers and executes process improvement layers with clear optimization vision.
- Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.
- Voice of the Customer Integration: Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes.
What You'll Bring to EngineWe're looking for someone who's ready to make an impact and grow alongside us:
- Experience: 8+ years in Operational Excellence, process improvement, or a similar role.
- Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
- Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance.
- Project Leadership: Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements.
- Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
- Leadership Abilities: Strong stakeholder management ability to influence peers and team motivation skills.
- Adaptability: Demonstrates can adapt and prioritize based on business strategy related to projects.
- CI Methodology Use: Regularly uses 3 to 5 continuous improvement practices or tools to drive progress.
CompensationOur compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range
$83,500-$115,500 USD
The Engine Edge: Perks & CompensationWe believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
