TeleTech

Operational Analyst

TeleTech • $55K — $126K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in project management or operational analysis
  • Proficient in Microsoft Office Suite, including Excel and Teams
  • Strong communication skills for interacting with senior military and civilian officials
  • Excellent time management and ability to meet deadlines
  • Experience working in high-pressure environments
  • Active Secret clearance
  • Bachelor's degree in a relevant field

Responsibilities

  • Analyze and report on operational management metrics
  • Develop recommendations based on data analysis
  • Collaborate with stakeholders to ensure project alignment
  • Implement and maintain organizational programs for DoD initiatives
  • Assist in tactical planning using MS Project
  • Communicate project deadlines and mitigation strategies
  • Support mission-critical Defense programs to meet budget and quality standards

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Operational Analyst
The Opportunity:

As a project management specialist, you know the complexities of supporting a project from concept to completion. Many programs require a significant investment of limited resources, and it's imperative to keep the project on a productive path. That's why we need you, a project management specialist who can help ensure success through careful analysis and effective communication.

On our team, you'll implement and maintain organizational programs in support of DoD programs. You'll work with key stakeholders to review contracts and project cost accounting. You'll help with tactical planning using resources like MS Project and regular interactions with stakeholders, project officers, and senior leaders.

The real impact of project management comes from communication to ensure the program achieves its goals and meets our quality standards. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our clients, so here you'll have all the resources to succeed. This is a chance to influence a meaningful mission while learning how to develop and maintain program strategy.

Work with us and ensure mission critical Defense programs accomplish their programmatic goals within budget as we improve the quality of products delivered to the Warfighter.

Join us. The world can't wait.

You Have:
  • Experience advising and collaborating with stakeholders to analyze, report, and develop recommendations on data related to operational management metrics and planning tools
  • Knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, Excel, and Teams
  • Ability to communicate deadlines and provide input on mitigation strategies with senior-level military and civilian officials
  • Ability to manage time and meet deadlines
  • Ability to function well in a high-paced and at times stressful environment
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with supporting or participating on project teams, undertaking tasks or objectives that accomplish goals
  • Knowledge of the management and acquisition life cycle
  • Knowledge of risk management processes and tools
  • Ability to work in a dynamic environment
  • Ability to work independently without direct supervision


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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